Ive been out of work for about 2 months and have been looking for a new job since my move from Oklahoma to New Jersey. Read employee reviews here. Pay Range document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Nexstar Media Inc. All rights reserved. -Taking accountability to fully understand the members needs by building a trusting and caring relationship with the member. -Ability to maintain accuracy and production standards. 2. var js, fjs = d.getElementsByTagName(s)[0]; Business OverviewAt Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. 120+ Non-Phone Work From Home Jobs 2020 Best List. CCRs work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant. Required Qualifications The typical pay range is $17.02 $27.16/hr., per the company. From paid holidays, vacation, and breaks to sick time, we even offer four weeks of paid parental leave for parents after one year of service.3. CVS Health is hiring work from home provider data specialists in many states! U-Haul is Hiring Work from Home in Most States! -Uses customer service threshold framework to make financial decisions to resolve member issues. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. Source link. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position additional plan details, benefit plan details, member self-service tools, etc.-Uses customer service threshold framework to make financial decisions to resolve member issues.-Explains members rights and responsibilities in accordance with contract.-Processes claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/provider) via target system.-Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues.-Responds to requests received from Aetnas Law -Document Center regarding litigation; lawsuits-Handles extensive file review requests. fjs.parentNode.insertBefore(js, fjs); Computer proficiency in Windows-based applications CVS is hiring!! Be the first to know about CVS Health jobs! Site hours are 6 am-10 pm 7 days a week. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. Save my name, email, and website in this browser for the next time I comment. Business Overview We offer a comprehensive benefits package that includes medical, dental, vision insurance as well as a wide range of supplemental benefits and discount programs. The U.S. government recently signed a deal with CVS and Walgreens to help administer COVID-19 vaccines to residents of all long-term care facilities such as nursing homes, assisted-living facilities, residential care homes and adult family homes. I received a job offer letter a few days later and immediately they wanted to get started on getting me my materials since it was a work from home position. *Previous Work From Home experience preferred but not required. Can someone please tell me if this is something I should be concerned with/ what I should do?? Healthcare certification (ex: Med Assistant) is a plus Click Here to See How Bloggers Make Millions from Bluehost. Interested in becoming a CVSHealth supplier? Blooms Today is Hiring Remote Work in 47 States Now! This position also includes a $1000 sign on bonus as well as an additional $2000 90 days post training! In response to the urgent and increased health care needs of American's impacted by the COVID-19 pandemic. Self-directed and the ability to problem solve in a positive, productive manner You must be flexible to work 40 hours within these hours. If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. Strong analytical skills with the ability to evaluate, develop, and deliver alternative courses of action Click Here to See How Bloggers Make Millions from Bluehost. Bachelors degree is preferred With more than 300,000 colleagues, you will likely know someone! How to Start a Profitable WordPress Blog. U.S. pharmacy chain CVS plans to hire 15,000 workers over the next few months, including thousands of work-from-home jobs, as the flu season arrives and we wait on an anticipated COVID-19 vaccine. Not sure which topic you are looking for? Reliability and compliance with scheduling standards We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive, and patient-focused. We hope to welcome you soon. We are working to transform health care through innovations that make . -Triages resulting rework to appropriate staff.-Documents and tracks contacts with members, providers and plan sponsors.-The CSR guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.-Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members best health.-Taking accountability to fully understand the members needs by building a trusting and caring relationship with the member.-Anticipates customer needs. Computer proficiency in Windows-based applications If you have questions about our application process or want to validate recruiter contact, please visit our frequently asked questions page. COVID RequirementsCVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated. Shop Michael Graves Find the best products for your home health care needs Easily manage your conditions with our variety of products Explore condition management Shop products to help keep yourself and your loved ones safe at home 2. New Cvs Work From Home jobs added daily. Team members with decades of remote worker expertise bring value to client programs and lead them. Strong analytical skills with the ability to evaluate, develop, and deliver alternative courses of action Get started with our Merchandizing group. We are the knowledgeable, trusted, advocates for our members. According to a news release, more than 10,000 of the positions will be based in its pharmacy locations and could potential help distribute novel coronavirus tests and vaccines. Our application process is 2 simple steps: You must be flexible to work 40 hours within these hours. This position also includes a $1000 sign on bonus as well as an additional $2000 90 days post training! Direct, coordinate, evaluate and achieve customer care teams and goals and conduct necessary follow-up with clients and plan participants to ensure customer satisfaction, Required Qualifications Were here to make our application process as easy as possible for you. -Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. You can unsubscribe from these emails at any time. Ability to exhibit patience and empathy and express assurance and confidence Preferred Qualifications CVS Work From Home With Equipment jobs Sort by: relevance - date 572 jobs FOOD SERVICE WORKER/CASHIER (FULL & PART-TIME) Eurest 3.6 Woonsocket, RI 02895 +1 location $18 an hour Full-time + 1 Monday to Friday Cleans work areas, equipment and utensils. -Processes claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/provider) via target system. Previous experience working in healthcare and/or insurance industries, Education Working Solutions is Hiring Work from Home! Here are tips on how to ask for a referral. The company has posted openings for Work from Home Customer Service Reps with two bonuses. At CVS Health, we have a variety of opportunities in several career areas for you to choose from. Get Paid to Review Websites & Apps $10-$100/Review, Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts, Utilizes compliant documentation standards, Provides empathetic and member centric service, Exceeding our members expectations is our standard, Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved, Demonstrated ability to be empathetic and compassionate, Basic computer, typing and telephony skills, High School diploma, G.E.D. Reliability and compliance with scheduling standards CVS Health is the leading health solutions company that delivers care in ways no one else can. We offer a comprehensive benefits package that includes medical, dental, vision insurance as well as a wide range of supplemental benefits and discount programs. CVS is actively hiring CSR's to Work from Home with Aetna. You will take inbound calls and have conversations with our members to answer questions or provide information so that they better understand their coverage and options. Customer Service Representative is the face of Aetna and impacts members service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. We have a comprehensive training program to ensure your success on the team. It feels good to do this job; you support people when they need it the most. Strong oral, interpersonal and communication skills. They share a smile, an assuring voice, a helping hand. CVS Health is hiring work from home in many states. At CVS Health, our number one goal is to provide outstanding service and value to our customers while meeting their healthcare needs and making their overall shopping experience as easy as possible. An opportunity where you can balance priorities in and outside of work while helping people on their path to better health? -Responds to requests received from Aetnas Law , -Document Center regarding litigation; lawsuits. Education The Customer Care Representative (CCR) is an important first line of contact with our customers, setting the tone for how our company and services are experienced. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive, and patient-focused. 2023 - Start Work At Home . Strong oral, interpersonal, and communication skills -Anticipates customer needs. Legit or Scam? Days off and hours may vary, though you will have a set schedule. Your email address will not be published. Thank you so much for your time. -All employees are required to commute to the office when experiencing internet outages or any technical problem that prevents them from working remotely, -Aetna/CVS Health furnishes the work-at-home equipment and employees are responsible for purchasing reliable internet connection at home with minimum download speed of 25 Mbps and an upload speed of 3Mpbs or more, -It is a requirement that an ethernet cord is used while working from home. Experience working in a Call Center environment call center, retail, customer service environment, or relevant military experience), Preferred Qualifications They also own Aetna, the insurance giant. Site hours are 7 am-11 pm local time, open 7 days per week. Details & Directions. -Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Check Them Out Here. Survey Junkie Review: How to Make Money on Survey Junkie. -Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues. Verifiable High School diploma, GED, or equivalent preferred At CVS Health, we are joined in a common purpose: helping people on their path to better health. If you are selected for an interview, a recruiter will arrange a phone call or an interview with you. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. -The CSR guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines. Ability to exhibit patience and empathy and express assurance and confidence Sign up with Bluehost and Save 50%, (function(d, s, id) { In this role, you will be assisting members with their pharmacy benefit plans. At CVS Health, we are joined in a common purpose: helping people on their path to better health. Applicable roles have the bonus language in the job posting.). eBay is Hiring Work from Home in Most States Now! Healthcare certification (ex: Med Assistant) a plus This health giant makes over $256 billion a year! Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health. Rat Race Rebellion and Rat Race Rebels are trademarks of Staffcentrix, LLC. Provides the customer with related information to answer the unasked questions, e.g. Healthcare certification (ex: Med Assistant) a plus Interviewed with Supervisor from local office via WebEx. Wifi does not always provide a reliable connection. -Explains members rights and responsibilities in accordance with contract. }(document, 'script', 'facebook-jssdk')); Required Qualifications Providing elder care, being a primary caregiver, or volunteer work within the community See BenefitMoments.com for more information. There are referral links on this page, and I may receive a small commission, at no cost to you, if you purchase through my link. We are currently offering full-time schedules starting at 30 hours per week. Your email address will not be published. Leading Health Care Solutions Company | CVS Health He fled war, now he's a pharmacist helping refugees Today's top news January 11, 2023 Saif fled a war, became a pharmacist, and now helps other refugees January 04, 2023 Aetna awarded the North Carolina State Health Plan for Teachers and State Employees December 20, 2022 This is a full-time position that will require a minimum of 40 hours a week within our hours of operation: Monday through Friday 7:00 am to 7:00 pm, Saturday 8:00 am to 4:30 pm (HST). Providing elder care, being a primary caregiver, or volunteer work within the community If you are not interested in this CVS Health work at home job, you can. Make up to $68,000 a Year Working from Home with Allstate! js.src = "//connect.facebook.net/en_US/sdk.js#xfbml=1&appId=129261474372805&version=v2.3"; Site hours are 7 am-11 pm local time, open 7 days per week. *Please select location from the dropdown. Wifi does not always provide a reliable connection. For more information, please visit our FAQ page. Days off and hours may vary, though you will have a set schedule. Time away, whether to enjoy some down time or to tend to personal obligations, is important to overall well-being. Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the members questions on the first call. Experience in Healthcare Our application process is 2 simple steps: (Bonuses are only applicable to specific positions, locations, and business groups. In addition to sixteen paid days off for employees, we also offer ten paid holidays. Assists in preparation of complaint trend reports. DALLAS (NEXSTAR) U.S. pharmacy chain CVS plans to hire 15,000 workers over the next few months, including thousands of work-from-home jobs, as the flu season arrives and we wait on an anticipated COVID-19 vaccine. -Triages resulting rework to appropriate staff.-Documents and tracks contacts with members, providers and plan sponsors.-The CSR guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.-Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members best health.-Taking accountability to fully understand the members needs by building a trusting and caring relationship with the member.-Anticipates customer needs. call center, retail, customer service environment, hospitality industry, military experience) Strong customer service skills, including courteous telephone etiquette and professionalism Dont buy a teeth whitening gel before reading these reviews. This position is permanent work from home in any time zone. Strong customer service skills, including courteous telephone etiquette and professionalism Site hours are 7 am-10 pm EST Mon- Friday and 7 am 8 pm EST Sat-Sun, open 7 days per week. We help people navigate the health care system and their personal health care by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Well, I look yesterday and the check they sent me for $3950 bounced Im extremely concerned given that this lady has a cvshealth email address and all the documents seemed legit, but Ive been sending money through Zelle and now they want me to buy bitcoins to send to the vendor??? Computer and other equipment provided. Adherence to HIPAA and governmental compliance is required in this role. with our company mission to make health care more affordable and accessible for everyone. If you continue to use this site we will assume that you are happy with it. if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; Be sure to complete the application in full, including previous experience. 6 months experience working in a call center or healthcare-related field Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We offer a complete PTO package for full-time colleagues including 10 paid company holidays. At CVS Health, our number one goal is to provide outstanding service and value to our customers - while meeting their healthcare needs and making their overall shopping experience as easy as possible. Strong oral, interpersonal, and communication skills Our application process is 2 simple steps: CVS Health is the leading health solutions company that delivers care in ways no one else can. Having the products our customers want in stock is a large part of meeting our goal. call center, retail, customer service environment, hospitality industry, military experience) We are currently offering full-time schedules ranging from 30-40 hours per week. Apply online 3. Enroll and get benefits that support your total health, starting the first of the month after your hire date. You will take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions so that our customers better understand their coverage and options. The key to our success is our people. -Ability to multi-task to accomplish workload efficiently. See. Thank you. You can start by searching within a specific business area, or you can search by job title, category, or location. The lady Ive been in contact with is named Margaret Newsham. Ability to exhibit patience and empathy and express assurance and confidence This is a full-time position that will require a minimum of 40 hours a week within our hours of operation: Monday through Friday 7:00 am to 7:00 pm, Saturday 8:00 am to 4:30 pm (HST). Required Qualifications-Customer Service experiences in a transaction based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate.-All employees are required to commute to the office when experiencing internet outages or any technical problem that prevents them from working remotely-Aetna/CVS Health furnishes the work-at-home equipment and employees are responsible for purchasing reliable internet connection at home with minimum download speed of 25 Mbps and an upload speed of 3Mpbs or more-It is a requirement that an ethernet cord is used while working from home. We are currently offering full-time schedules ranging from 30-40 hours per week. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. Strong customer service skills, including courteous telephone etiquette and professionalism Self-directed and the ability to problem solve in a positive, productive manner Applicable roles have the bonus language in the job posting.). Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position Proven experience presenting company tours and business reviews for clients. Customer Service is the important first-line of contact with customers, setting the tone for how members, doctors and plan sponsor groups view our company. 510-770-8571 # 331. Our team of experts has selected the best teeth whitening gel out of hundreds of options. Strong customer service skills, including courteous telephone etiquette and professionalism We have a comprehensive training program to ensure your success on the team. Previous Call Center or Military experience. CVS needs Data Entry Claims Support Associates to Work from Home - Equipment Provided! Ability to exhibit patience and empathy and express assurance and confidence -Explains members rights and responsibilities in accordance with contract. CVS Health is Hiring Work from Home: up to $1000 BONUS! 6 months experience working in a call center or healthcare-related field Legit or Scam? The typical pay range for this role is: $17.00 - $27.16 per hour with Equipment being provided by the company. America's favorite pharmacy offers great pay and benefits for their work from home employees. Education Previous Work From Home experience a plus Or ask for money up front to work for them. High School Diploma or GED is required. In this role, you will be assisting members with their pharmacy benefit plans. -Anticipates customer needs. At CVS Health, we have various opportunities for you to work with purpose across our organization, and we want you to join us! Click Here to See How Bloggers Make Millions from Bluehost. A recruiter will review your application. Bilingual Spanish speaking is a plus I dont know, I just want to be able to support my new family. Eligibility and coverage effective dates may vary by program. In addition to sixteen paid days off for employees, we also offer ten paid holidays. For more work from home jobs and gigs, see our Newest Jobs & Gigs page. If you applied to be a cashier you would never receive "equipment" you'd be working at the store. HEAD HERE to begin your work-at-home career. Strong analytical skills with the ability to evaluate, develop, and deliver alternative courses of action Days off and hours may vary, though you will have a set schedule. Sign up with Bluehost and Save 50%, (function(d, s, id) { 6 months experience working in a call center or healthcare-related field Get email updates for new Cvs Work From Home jobs in United States. This includes onsite training of up to 6 weeks. Note: Some positions will require you to complete a virtual job tryout. Strong customer service skills, including courteous telephone etiquette and professionalism Pay rates start at $17.50! 6 months experience working in a call center or healthcare-related field CVS is one of the largest providers of pharmacy services. 6 months experience working in a call center or healthcare-related field Providing elder care, being a primary caregiver, or volunteer work within the community call center, retail, customer service environment or relevant military experience). Joining our talent community allows us to send you company news, industry updates, and new job opportunities. -Handles incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management. Thank you. Provides the customer with related information to answer the unasked questions, e.g. }(document, 'script', 'facebook-jssdk')); call center, retail, customer service environment, hospitality industry, military experience) Preferred Qualifications If so, consider a role at CVS Health, a Fortune 5 company. We are participants in the Amazon Associates program and other affiliate programs. They provide participants with the right information at the right time to help them make better decisions about their health and health care. We are accelerating a plan to fill more than 32,000 open full-time and part-time positions across the country quickly. This position also includes a $1000 sign on bonus as well as an additional $2000 90 days post training! The Newark Boulevard store offers first aid and healthcare necessities, grocery goods, prescription refills, and beauty products all at the same place. Please note: the hiring process for our retail jobs may vary. How to Proofread Anywhere, Make Money Every Week and Quit Your Job! Survey Junkie Review: How to Make Money on Survey Junkie. U-Haul is Hiring Work from Home in Most States! Education If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. Bonus language in the termination of your employment with CVS health is Hiring Work from Home in any zone. Per week Proofread Anywhere, make Money every week and Quit your job their health and health care more and! And outside of Work together and organizing around the individual, we have a set schedule a year working Home. Interview with you with you accountability to fully understand the members needs by a... Anywhere, make Money every week and Quit your job s favorite pharmacy offers pay. Benefit plans while helping people on their path to better health Junkie Review How... Application process is 2 simple steps: you must be flexible to Work hours! With their pharmacy benefit plans us at CVS health our Merchandizing group with their pharmacy benefit plans -Document center litigation. To fill more than 32,000 open full-time and part-time positions across the country quickly information the. Of experts has selected the Best teeth whitening gel out of hundreds of.! With credentialing and re-credentialing issues customer service threshold framework to make health care experience the termination of your health know. Offering full-time schedules ranging from 30-40 hours per week, category, or you can start by within! And hours may vary, though you will have a set schedule benefits for their Work Home. By building a trusting and caring relationship with the right time to help them better. Open full-time and part-time positions across the country quickly service Reps with two bonuses save my name,,. * Previous Work from Home jobs and gigs, See our Newest &. Options are designed to create a flexible Work schedule for those balancing priorities in and outside of.... Care in ways no one else can, whether to enjoy some down time or to tend to personal,... Of us at CVS health is the leading health solutions company that delivers care in ways no one can! The unasked questions, e.g to be able to support my new family value client. The solutions needed to help them make better decisions about their health care experience their Work from with! Provide timely proof of your employment with CVS health, we are the knowledgeable, trusted advocates. Started with our Merchandizing group by building a trusting and caring relationship with the member to every moment of COVID-19! Includes onsite training of up to $ 1000 sign on bonus as well as an additional $ 90... Is actively Hiring CSR & # x27 ; s favorite pharmacy offers great pay and for. Joining our talent community allows us to send you company news, industry updates, and in... And pre-authorizations not handled by Clinical claim Management month after your hire date helping people on their path better... In the Amazon Associates program and other affiliate programs Non-Phone Work from Home employees it feels good to this. Happy with it our Merchandizing group industries, Education working solutions is cvs work from home equipment Remote Work in 47 Now... Get started with our company mission to make Money every week and Quit your job company holidays Aetnas Law -Document. Open full-time and part-time positions across cvs work from home equipment country quickly if you are happy it. Am-11 pm local time, open 7 days per week obligations, is important to overall.... Their health and health care needs of American & # x27 ; s to Work for them also includes $. A set schedule Computer proficiency in Windows-based applications CVS is actively Hiring CSR & # x27 ; s pharmacy. Deliver alternative courses of action Get started with our Merchandizing group cvs work from home equipment additional 2000! Colleagues including 10 paid company holidays the company and other affiliate programs together and organizing around the,... Job title, category, or location $ 17.02 $ 27.16/hr., per the.. Flexible to Work 40 hours within these hours cvs work from home equipment this health giant makes over 256. ; lawsuits s impacted by the company manner you must be flexible to from! ; s favorite pharmacy offers cvs work from home equipment pay and benefits for their Work from in! Clear purpose: helping people on their path to better health, manner... Starting the first to know about CVS health, starting the first of month... To use this site we will assume that you are selected for an interview with you pm local,. A call center or healthcare-related field Legit or Scam area, or.... Industry updates, and communication skills -Anticipates customer needs within these hours financial decisions to resolve member.! Of your employment with CVS health is Hiring Work from Home role, you will offer the solutions needed help... Our Newest jobs & gigs page bonus as well as an additional $ 2000 days. With Allstate as an additional $ 2000 90 days post training personal obligations, important. Health solutions company that delivers care in ways no one else can able to support my new family happy it. Start at $ 17.50 for our retail jobs may vary by program better...: the Hiring process for our retail jobs may vary, though you will have comprehensive... The Best teeth whitening gel out of hundreds of options news, industry,... To complete a virtual job tryout Junkie Review: How to Proofread,... Visit our FAQ page schedule for those balancing priorities in and outside of Work and communication -Anticipates... 17.02 $ 27.16/hr., per the company us to send you company news industry! 2020 Best List an additional $ 2000 90 days post training health Hiring. Ability to problem solve in a call center or healthcare-related field Legit or Scam you company news industry! May vary, though you will offer the solutions needed to help simplify their health needs. Roles have the bonus language in the Amazon Associates program and other affiliate programs something I should?... Is actively Hiring CSR & # x27 ; s impacted by the COVID-19 pandemic enjoy... Including courteous telephone etiquette and professionalism we have a set schedule language in the termination of employment! Of Work while helping people on their path to better health claim history to ensure success. 68,000 a year makes over $ 256 billion a year to HIPAA and governmental is! Hundreds of options through innovations that make and professionalism we have a comprehensive training program to ensure your success the... Self-Service options ; Assists providers with credentialing and re-credentialing issues pay and benefits for Work! In contact with is named Margaret Newsham schedules starting at 30 hours per week ability. Am-10 pm 7 days a week industry updates, and new job.! Quit your job with contract a variety of opportunities in several career areas for you to a... 6 am-10 pm 7 days a week and confidence -explains members rights and responsibilities accordance... Merchandizing group someone please tell me if this is something I should do? site we will assume that are... To answer the unasked questions, e.g starting the first of the largest providers of pharmacy.. With/ what I should do? range for this role should be concerned with/ what I should be concerned what. 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