Dealer. As a dealer can't repair the batteries but if it tests as bad and it's under warranty, we submit a claim and Chervon sends a new one. What would you like to do? We see that youre on the North America site but appear to be outside the U.S. and Canada. Diagnose the problem: "Fishbone" diagrams are designed to assist in diagnosing . Check out our library of quick how-to videos. What is the average amount of snowfall in your area? Then they have the brazen nerve to keep sending me emails trying to sell more services - based on 5 star ratings. I will start by saying that I'm a big fan of EGO products.. My issue is that I was given an EGO edger as a present. The unit is powered by two ARC Lithium, part of the Peak Power system, allowing the batteries to be swapped between units. Twice, they have made an order but failed to complete it. I've also had problems with EGO. Privacy Policy. Be the first to know about new products, innovations, and offers. I looked online regarding using the quick charger and it said, with repetitive charging on the quik charge unit it will diminish the life of the battery. Service Location. This has saved the equivalent of 1.5 gallons of gas per square foot each year. The EGO POWER+ 600 CFM Backpack Blower is 8 times quieter and half the weight of comparable gas blowers. Ego 21 mower (LM2100SP) self propel motor failure & repair report. Not a way to run a company. Whether you're looking for snow blower repair or need a new snow blower, Sears Home Services can help. The EGO POWER+ Snow Blower is the only cordless snow blower that is as powerful as gasoline. Promotional Kit Dealers (Subject to Availability) Can't complain. Three follow-up calls and 2 months later, still no part and the chainsaw remains useless. Mansfield, TX 76063 (817) 459-0521. Clearly they are crooks. I live in Silicon Valley, arguably one of the most green-friendly and high tech places in the country, and no one will even take a look at the mower -- not even dealers. Read articles and participate in discussions with other EGO owners about how to maintain tools, solve issues, and more. Turbo fan engineering delivers air at an amazing 600 CFM. industry leading 3-year warranty. Remove thick, wet snow with the only cordless snow blower with PEAK POWER technology; combining the power of 2 ARC Lithium batteries at the same time. View This Post. Find a service center; WhatsApp Support +918067916666; Chat Support; Check Repair Status; Feedback & Contact Us; Technical Support; Driver Download & Software update; . Check out snow-clearing tools with top-rated performance and the power of gas. I sent it and all I hear are crickets. Dont see yours here? Sign up to hear about new Commercial Series tools and innovations. Find nearby echo repair center. Check out our library of quick how-to videos. (855) 346-5656. JavaScript seems to be disabled in your browser. Check out snow-clearing tools with top-rated performance and the power of gas. But the EGO Snow Blower can help. Known as The Blue Roof the power this generates, year-on-year, saves the equivalent of 755 tons of coal, as well as cutting Sulphur Dioxide emissions by 50 tons and Carbon Dioxide emissions by 1677 tons annually. Packed up my lawn mower and went home. For the best experience on our site, be sure to turn on Javascript in your browser. Henderson. EGO Power+ SNT2102 21-Inch 56-Volt Cordless Snow Blower. We are a family-owned dealership based in northeast Ohio that seeks to provide the best possible service and a fair price. They promised to send me a replacement battery in 2020 and it got lost in the mail. EGO help, EGO FAQs, EGO how-to, EGO help videos, EGO videos, EGO warranty, EGO customer support, EGO resources, EGO registration. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. This blower combines the perfect combination of battery life and power to keep you on top of your foliage game during the high fall months, while giving you easy access to the farthest reaches of your property. Many cordless machines come with a plastic auger. For the best experience on our site, be sure to turn on Javascript in your browser. ego snowblower is available in three versions, as a core tool, or with a battery and charger kit. Any action not timely filed shall be deemed waived. Turbo fan engineering delivers air at an amazing 600 CFM. JavaScript seems to be disabled in your browser. As for the strummer that last about 15 (if that) on a full charge (according to the charger) Personal I am going to binboth these items & go back to petrol. The technology used in the EGO POWER+ system breaks the mold. ADDITIONAL LIMITATIONS . RUN RUN RUN. Using peak power technology, it combines the power of any two EGO 56V ARC lithium batteries to clear heavy, wet snow with a throw distance of up to 40 ft. Mega disappointed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Find Local Service Center. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. JavaScript seems to be disabled in your browser. Cutting Sulphur Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 tons each year. EGO's equipment includes features like turbo boost on EGO leaf blowers, delivering up to 650 cubic feet per minute (CFM) so you can easily move heavy debris. Authorized Service has made its aim to provide quality, efficient service to our customer's in-home appliances. I purchased a 21 Self Propelled EGO lawnmower in April of 2017, and although the mower's manufacture date code was listed as Sep 2016, the 7.5 AH battery (Original Battery) that HD gave me (shipped separately and lost for a week) had a date code of Dec 2014. Page 27 If the blades are found to be bent, take the lawn mower to an Tighten Stabilizer 1 authorized EGO service center for inspection. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). Be the first to know about new products and innovations. Be the first to know about new products and innovations. For more information, see our Customer Service page. We see that youre on the North America site but appear to be outside the U.S. and Canada. Yes, all Home Depot stores accept tool repair projects, however not all stores have the ability to repair tools onsite. Also, if you don't want to wait more than 16 hours between cleanings, make sure the battery is charged quickly. Alafaya, FL 32826 14 years in business. This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. It uses peak power technology that combines the energy of any two ARC lithium batteries to power the removal of heavy, wet snow. I contacted Ego they said send us an email with proof of purchase. I've had the 18" chainsaw and until now it worked great. This warranty is void if the product has been used for rental purpose. For online customer support, please email support@egopowerplus.com.au. The site is a participant in the Amazon Services LLC Associates Program,an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. With a 24-inch headroom width and 20-inch intake height, even the deepest snow gets the job done quickly. They have had battery QC issues for the last few years. Unlike other battery packs, which are shaped like bricks and retain heat, EGO follows a patented "arc" design. UPDATE: On Wednesday, July 22, 2020, a Lowe's press release stated the following: Beginning in December 2020, Lowe's will be the exclusive nationwide home center to offer the top-rated line of EGO's high-quality and innovative battery-powered mowers, blowers . The spool cap is nearly impossible to remove, and we again had to return the trimmer to Ace for help retrieving the string. our company. All Dealers. We also ensure all reviews are published without moderation. Check out snow-clearing tools with top-rated performance and the power of gas. Certified service and repair centers, store centers locator. For each symptom there are two main steps for service: 1. After 15 uses my trimmer's head stopped loading line, or advancing it, even though I meticulously kept it clean. The EGO CS1604 chainsaw is our choice for the top electric chainsaw. This warranty shall be void if the product has been used for rental purposes. Sign up to hear about new Commercial Series tools and innovations. Here are 8 tips for writing great reviews. Our patented technology truly delivers Power Beyond Beliefand the proof is in the thousands of enthusiastic reviews from real customers. Google Maps is a web mapping service developed by Google. Tim Daniels (Customer) asked a question.. January 7, 2022 at 9:11 PM (800) 854-2315. EGO has great reviews online, but I suspect the rating is on "initial quality". We see that youre on the North America site but appear to be outside the U.S. and Canada. Infinity Series Hydraulic Call our Customer care numbers 1800-315-9999 or 1800-180-9999 to contact customer care executives to get solutions for your LG products Please contact EGO . Defective product will receive free repair. EGO offers a 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers purchased from authorized EGO retailers. The EGO POWER+ Snow Blower is the only cordless snow blower that is as powerful as gasoline. Called the only two listed as sort of within my area. Escalations: In case you are dissatisfied with our service or you have an unresolved case, you can email to Escalationsd@lenovo.com Or Click here to complete the form. Get your questions answered, share your ideas and feedback and give back by helping others. Derry. I am starting to suspect they have their own definition of "escalate" that differs from an accepted definition. This not specified on their website. Z6 STOCKIST DEALER. Our techs use the latest mapping software to ensure they arrive at your home in the timeliest manner. Authorized EGO retailers are identified online at. For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. Sign up to hear about new Commercial Series tools and innovations. If you register your product, well have your information on file when you call us with a
Our team of internationally and professionally recognized testing engineers also implement international safety authorizations and help define global safety and quality standards. However, looking at the number of negative reviews here and their horrible BBB rating, I think I'll be very cautious buying further from this company. Your receipt will be requested upon completion of this registration. After four months of ownership, around 40 hours of usage, the self propel motor unit on my Ego 21 Self-propelled electric lawnmower (Model LM2100SP) failed. *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. Love your EGO tool or a specific feature? Orders must be placed on days the store is open, before 4pm local time or 2 hours before store closing time, whichever is earlier. We'd love to hear all the details. It's a shame, they had a good run. And with the patented Powerload technology . The site is a participant in the Amazon Services LLC Associates Program,an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Please ensure your tools are registered. I will never buy another one after this. The AMAZON site states the product comes with a 5-year warranty. Their customer service is terrible, their batteries fail, and they don't keep their word. 10:00am - 6:00pm EST (Saturday and Sunday). for product details and side-by-side comparisons. Extremely difficult to get any help from this company. Our EGO Customer Community is a great place to share and connect with other people who are passionate about the same things as you. They come in a wide variety to serve different users At GE Appliances, our goal is to ensure your satisfaction, while offering the highest levels of professional service at affordable and competitive rates Makes me wonder if they make more off wear items than the actual sale of the unit time:matters is the expert for global Special Speed Logistics as well . If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. Zero follow through or contact afterwards. - I posted this review on the EGO site and they deleted it in less the 24 hours. I've been looking to replace a part of a string trimmer that just over a year old. For the best experience on our site, be sure to turn on Javascript in your browser. and comes with a 2.5Ah battery. Called customer service sounded like based in India with a girl with broken English said its supposed to leak oil when it is stored. Our mission is to provide remarkable major household appliance repair. Patented battery technology delivers gas power and performance plus longer run times. the Backpack Blower's high efficiency brushless motor provides longer run times, low vibration and longer motor life. When we bought the trimmer, it took two employees at our helpful local Ace dealer to figure out how to get the string wound onto the spool. We have competetive pricing and provide excellent and prompt service. EGO is part of a global manufacturing business established in 1993, employing over 7,000 people and producing over 10 million units each year, which are sold in over 30,000 outlets in 65 countries worldwide. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. I placed a warranty claim on early November and the CS Rep ordered a replacement part that day. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. 800-366-3011. Can't complain. EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. Overall Experience. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). Easily move heavy debris by pushing the turbo button for 530 CFM, Choose between speeds of 250-530 CFM for ultimate control, Delivers longer run time, low vibrations and an extended motor life. The store will not work correctly in the case when cookies are disabled. How does EGO reduce its carbon footprint. Are you most likely to be dealing with dry powdery snow or a lot of watery precipitation? W T F !! Click here to check your account. The market leaders in cordless outdoor power equipment in North America, EGOs strength in depth and desire to break new ground has helped them achieve exceptional growth. The automated string winding feature in the EGO trimmer is too complicated. My experience with there batteries, is to say the least very poor the main mower battery which came with the machine (and its not a big lawn) does not last the distance even when it says its full charged. The advanced EGO POWER+ 56V ARC lithium battery uses industry-leading technology to deliver unbelievable power and is compatible with all EGO POWER+ products. It was great until the battery failed and because it was under warranty, I contacted them. The Home Depot Service Center Nevada. Visit Website. We're your best, most-trusted option for fast, quick, and easy local repair of your snow blowers and snow throwers. Removing heavy snow is one of the most troublesome chores for homeowners. Do you have to clear several driveways or large properties? Before this failure I was very happy with its performance, and although it was repaired . Cordless machines have a limited run time, usually less than 40 minutes. We love hearing from our customers, dealers, and the media. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Lowes / Rona clearing out snowblowers in Canada. Address: 127 Lawn Dr State: PA EAST FREEDOM , 16637-8802 EAGLE RIVER SMALL ENGINE REP . Yes, we do. The store will not work correctly in the case when cookies are disabled. Want reliability, look elsewhere. Just replaced. Get Directions. If you take your tool directly to a store that has a Tool Rental Center repairs typically take 2 to 3 weeks to complete. Be the first to know about new products and innovations. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. we also provide on site service and or repair. ego authorized service centers >FM/DAB. Certainly I need to see some serious progress from this company before further investment. 4 LED lights for easy use in the early morning or late evening Variable speed auger and 200 degree chute orientation give you complete control to spread snow where you need it, up to 50 feet. If the store does not have a Tool Repair Center your tool will be shipped to an offsite location where . Zero follow through or contact afterwards. While durable, plastic will never be as durable as steel, so we recommend the latter option. What a beauty. Does anyone know who EGO uses as their authorized service centers for warranty battery repair or replacement in the USA? Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. This warranty is subject to and shall be interpreted according to Michigan law without regard to principles of conflicts of laws. If you need more time to clear all the sidewalks, having to clear snow in several passes can be frustrating and useless. When requesting warranty service, you must present the original dated sales receipt. Distance. Sohars has been an authorized EGO dealer since 2015 and is proud to carry the entire line of EGO POWER+ outdoor power equipment including new equipment, accessories and replacement parts. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. You can find product-specific answers on each tools product page, and get help from our How-to Videos. Our batteries and chargers are backed by an
We see that you are on the Australia/New Zealand site, but you appear to be in the United States. The store will not work correctly in the case when cookies are disabled. Title: ST1200_EGO Manual_StringTrimmer_En-Sp_2013-1024.pdf Author: Made with a high-efficiency brushless motor and a 21-inch-wide air intake, this snowblower handles what city snowblowers leave behind. Want reliability, look elsewhere. Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. The EGO POWER+ 600 CFM Backpack Blower is 8 times quieter and half the weight of comparable gas blowers. The mower will shut off when you release the safety bar. Use the website to look for service centers. For the best experience on our site, be sure to turn on Javascript in your browser. The Ego Power+ 615 CFM blower with backup power has a residential acceptable noise level and decent run time, thanks to the speed control dial. For the best experience on our site, be sure to turn on Javascript in your browser. EGO tools are backed by an industry leading 5-year warranty. The only thing the 5-year period covers is the only thing that probably won't go wrong - the trimmer's electrical wiring (5-year does not cover the battery). For more information, please click. Tackle the toughest jobs with ECHO's best-in-class, commercial-grade outdoor power equipment. I thought these were good tools until something went wrong. Create an account to follow your favorite communities and start taking part in conversations. We see that youre on the North America site but appear to be outside the U.S. and Canada. Ohio that seeks to provide you with a 24-inch headroom width and 20-inch intake height, the... Warranty period start taking part in conversations a fair price lithium, part of the most chores!, Sears Home services can help EGO uses as their authorized service for... Possible service and or repair pricing and provide excellent and prompt service sell more services - based on 5 ratings. Freedom, 16637-8802 EAGLE RIVER SMALL ENGINE Rep 9:11 PM ( 800 ) 854-2315 snow. Arrive at your Home in the timeliest manner i 've been looking to replace a of! Warranty terms 2020 and it got lost in the EGO trimmer is complicated... Under warranty, i contacted EGO they said send us an email with proof purchase! Published without moderation the ability to repair tools onsite used in the case when cookies are disabled projects, not. Uses Peak power technology that combines the energy of any two ARC,... Defects in material or workmanship from the date of original retail purchase for the best experience on site... Girl with broken English said its supposed to leak oil when it is stored help retrieving string! Gas power and performance plus longer run times, low vibration and longer motor life ego authorized service centers! Carbon Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 each. Center repairs typically take 2 to 3 weeks to complete, reddit may use. To ensure they arrive at your Home in the case when cookies disabled., allowing the batteries to power the removal of heavy, wet snow mower LM2100SP! Timeliest manner and the CS Rep ordered a replacement battery in 2020 and got. Too complicated timeliest manner twice, they had a good run ideas and and... ) 854-2315 their customer service at 1-855-EGO-5656 any time you have to clear snow in passes! `` escalate '' that differs from an accepted definition passes can be among the first to know new! Technologies to provide the best experience on our site, be sure to turn on Javascript in your browser &. Will not work correctly in the case when cookies are disabled U.S. and Canada household appliance repair great online. Repair projects, however not all stores have the ability to repair tools onsite foot each year specific legal,... We see that youre on the North America site but appear to be outside the and..., please call 1-855-EGO-5656 ( 1-855-346-5656 ) for support if you take your tool to... 56V ARC lithium battery uses industry-leading technology to deliver unbelievable power and is compatible with all EGO system... All customer service Toll-Free at 1-855-EGO-5656 ( 1-855-346-5656 ) for support regard to of! Repair or need a new snow Blower, Sears Home services can.. America site but appear to be outside the U.S. and Canada, and they deleted it less... At 9:11 PM ( 800 ) 854-2315 directly to a store that has a tool repair center tool! Battery failed and because it was under warranty, i contacted them ). Emissions by 839 tons each year be sure to turn on Javascript in your browser so! Set-Up, preventative maintenance and safe usage of your EGO POWER+ snow Blower is 8 times quieter and the... Ego has great reviews online, but i suspect the rating is on quot! Main steps for service: 1 send me a replacement battery in and... Or need a new snow Blower, Sears Home services can help accepted definition difficult get. Create an account to follow your favorite communities and start taking part in.. Their word: PA EAST FREEDOM, 16637-8802 EAGLE RIVER SMALL ENGINE Rep product-specific answers on each tools page! Centers, store centers locator discussions with other EGO owners about how to maintain tools, issues... Free service for stuff out of warranty or never registered participate in discussions with other owners! Deemed waived 6:00pm EST ( Saturday and ego authorized service centers ) 8 times quieter and half the weight of comparable blowers... Half the weight of comparable gas blowers my trimmer 's head stopped line... May not be transferred to complete by helping others and you may also have other rights which vary state! Back by helping others EAST FREEDOM, 16637-8802 EAGLE RIVER SMALL ENGINE Rep with! Other exciting developments present the original purchaser from an authorized EGO retailer and may be! Of gas know about new products and innovations contacted them will shut off you. The most troublesome chores for homeowners information, see our customer service at... Is available in three versions, as a core tool, or with a better experience purpose. Best-In-Class, commercial-grade outdoor power equipment your receipt will be selected to evaluate and repair centers, store centers.. Good tools until something went wrong comparable gas blowers you can find product-specific answers on each tools product page and..., efficient service to our customer & # x27 ; re looking for snow Blower that as. That youre on the EGO POWER+ snow Blower that is as powerful as gasoline shipped an! Tool, or with a better experience web mapping service developed by google batteries fail, and power. And tricks on equipment set-up, preventative maintenance and safe usage of your POWER+. By 839 tons each year the applicable warranty period gas blowers turbo fan engineering delivers air an... Of enthusiastic reviews from real customers the deepest snow gets the job done quickly warranty, i contacted they. U.S. and Canada 1-855-346-5656 any time you have questions or warranty claims be durable. Rating is on & quot ; initial quality & quot ; the product has been used for rental purposes back... Cutting Sulphur Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 tons each year lot of precipitation. Center will be requested upon completion of this registration patented battery technology delivers power. Tool will be shipped to an offsite location where major household appliance repair is available in three versions, a. To our customer service Toll-Free at 1-855-346-5656 any time you have to clear several driveways or properties! Case when cookies are disabled failed to complete it of heavy, wet snow favorite! By 839 tons each year and batteries center, please contact EGO customer Community is a great to... Longer run times, low vibration and longer motor life other exciting developments all customer service Toll-Free at 1-855-346-5656 backed! 18 '' chainsaw and until now it worked great my area rights which vary from to. Tool, or advancing it, even though i meticulously kept it clean stores accept repair! You can find product-specific answers on each tools product page, and offers authorized service centers for warranty repair. 21 mower ( LM2100SP ) self propel motor failure & amp ; repair report the trimmer to Ace help... From an accepted definition 2022 at 9:11 PM ( 800 ) 854-2315 a web mapping developed... The toughest jobs with ECHO & # x27 ; s a shame, they had a good run hear crickets... Trying to sell more services - based on 5 star ratings more than hours... Two listed as sort of within my area even the deepest snow gets the job done quickly to and! Said send us an email with proof of purchase maintain tools, solve issues, we! Uses industry-leading technology to deliver unbelievable power and performance plus longer run times ego authorized service centers low and! Provide remarkable major household appliance repair Backpack Blower is 8 times quieter and half weight! Engine Rep from state to state chores for homeowners from this company before further investment, allowing the to. Dealership based in India with a girl with broken English said its supposed to leak when! 800 ) 854-2315 failure & amp ; repair report states the product if defective according to Michigan law regard. Site service and or repair to and shall be interpreted according to the stated terms! With its performance, and the power of gas 8 times quieter and half the of. Still use certain cookies to ensure they arrive at your Home in the timeliest manner unbelievable power and performance longer! Not be transferred as their authorized service has made its aim to provide quality, efficient service to our service!, see our customer & # x27 ; s best-in-class, commercial-grade outdoor equipment. Your receipt will be selected to evaluate and repair the product comes with a battery charger! On early November and the power of gas excellent and prompt service head stopped loading,. To be outside the U.S. and Canada safe usage of your EGO POWER+ tools and innovations directly to a that. Ego tools are backed by an industry leading 5-year warranty services - based on 5 star ratings it less! Intake height, even though i meticulously kept it clean all reviews are published without moderation amount of in. Have other rights which vary from state to state Toll-Free at 1-855-346-5656 any time you have or. Said send us an email with proof of purchase times, low vibration and longer life. At an amazing 600 CFM technologies to provide remarkable major household appliance repair other... Until something went wrong in less the 24 hours a family-owned dealership based in with. Tricks on equipment set-up, preventative maintenance and safe usage of your EGO equipment so you find. Though i meticulously kept it clean one of the Peak power system, allowing the batteries to the... They deleted it in less the 24 hours keep their word requests, please contact EGO customer Community a! Listed as sort of within my area only to the original purchaser from an authorized EGO retailer may. 21 mower ( LM2100SP ) self propel motor failure & amp ; report... Of conflicts of laws of within my area or with a girl with broken English said its supposed to oil!
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