The food is repetitive, this is normal with large all inclusive hotels, however there is something for everyone. Our room was beautiful, we asked for a quiet room and got one. On the flip side The staff is very helpful, nice and give their best to make anything possible. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Whilst waiting for ice cream my partner saw a feral child, sneeze into the ice cream fridge, wipe his face and then grab the scoop. Now 189 on Tripadvisor: Hotel Riu Palace Santa Maria, Santa Maria. Wifi is a very good improvement, lovely people working and serving, I had the pleasure to be welcomed by former RIU employees which made, Dear Gilles, Your review and rating of our hotel means a lot to us, and we thank you for taking the time to share your experience at the all new Hotel Riu Palace Santa Maria. Hotel guests not using tongs on certain items kids unsupervised putting their dirty little mitts on everything. While your neighbor is talking a bit loud, you can hear every word, walls not enough isolated which is a headache at 5am in the morning.. No smoking allowed while having a coffe or an eveneing beer..very healthy but .. There was a distinct shortage of waiters, none at all in the sun bathing areas. Despite the fact that only the main restaurant was open we were not disappointed by the choice and quality of the food, that aslo goes for the Cappuccino Coffee Bar and the Daiquiri Cocktail Bar. Kind regards Hotel Riu Palace Santa Maria Online Reputation Manager, The hotel has a great location with beautiful beach and ocean! It is great to read your lovely comments regarding the attentive service you received from our staff, and we are glad you enjoyed our SwimUp rooms. They only have one pillow each and one oddly square spare pillow in the cupboard. This is the version of our website addressed to speakers of English in Malaysia. The hotel is spotlessly clean, the staff work so hard and was all very pleasant. Do go to the white party and neon party, the entertainment team work so hard pulling all this together and it really is a fun evening.Overall we have loved our stay here, and we certainly have not been disappointed. Fantastic, beautiful hotel. We ate in Santa Maria 4 nights during our week long stay. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The hotel itself is beautiful, great layout and we were lucky enough to have a sea view room too. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. We have always fancied travelling to Cape Verde and booked this holiday at the Rui palace Santa Maria last minute. Voli Case vacanza Ristoranti Cose da fare . Mainly.. hotel was ok. We lament that we could not meet your taste with our gastronomic offer. Please see our partners for more details. We are committed to provide excellent services to our guests, so we are surprised to hear your comments about the service of some of the staff members. Hotel is really nice. Beware: all a la carte restaurants are closed due to COVID. Next door at the Rui hotel just outside on the beach you can watch Turtles hatching, this is amazing and starts at 4:30 daily.Also the TUI catamaran trip (adults only) this was a great afternoon, where you can also experience flying fish, as well as a lot of singing and dancing. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Ask Nick G about Hotel Riu Palace Santa Maria, Ask jennettetaylor about Hotel Riu Palace Santa Maria, Ask tallantz5 about Hotel Riu Palace Santa Maria, Ask VaniaRRodrigues about Hotel Riu Palace Santa Maria, Ask Adventure11030140913 about Hotel Riu Palace Santa Maria, Great hotel, great staff, lovely beach (shame about the mosquitos! Over cooked! While we can imagine you may be hesitant to come back, we would certainly like the opportunity to regain your trust. Review tags are currently only available for English language reviews. Coffe -perfect, drinks-very poor the worst were dogs on a beach. Tripadvisor : Hotel Riu Palace Santa Maria, Santa Maria: 1,316 , #3 28 Santa Maria 4.5 5 Tripadvisor. Im sure I could have asked for an extra but it didnt bother me enough. Respectfully, Hotel Riu Palace Santa Maria Online Reputation Manager, Hotels near Atlantic Star Nautical Center, Hotels near (SID) Amilcar Cabral Intl Airport. Hotel Riu Palace Santa Maria, Cap Vert ds 229 sur Tripadvisor: Consultez les 1 317 avis de voyageurs, 2 198 photos, et les meilleures offres pour Hotel Riu Palace Santa Maria, class n3 sur 28 htels Cap Vert et not 4,5 sur 5 sur Tripadvisor. Previous reviews really did seem concerning hygiene issues etc. SwimUp rooms very nice and big enough. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. On the whole, we really enjoyed the food and had no problem what so ever. Well done and thank you, Excellent hotel very clean staff are very professional rooms cleaned and towels changed every day would definitely recommend this hotel only one problem I dont rate the restaurants food is better at the buffet drinks are good would definitely return well done to all the staff great holiday, Excellent location and super service. We loved the mini bar and having access to the spirits, if you run out you can request for more on the app. We are sorry to hear that you felt ill during your holidays. How lazy are these people?!? 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. more. 3 av 28 hotell i Santa Maria og vurdert til 4,5 av 5 p Tripadvisor. Self serve tongs and the plates they sit on constantly being changed out and staff cooking the food all wearing masks and disposable surgical type gloves. The quality of this brand new hotel is really the equivalent of its exceptional sister hotel on Boa Vista. The staff speaks multiple languages, including English, Spanish, and Portuguese. Other comments I would make are, the white and rose wine is awful and no selection - very very poor and gave me a really bad headache. Japanese, food was great but let down by it being slightly cold. Other then that the hotel is so big it never feels crowed. Taxes and fees that are shown are estimates only. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Bei Tripadvisor auf Platz 3 von 28 Hotels in Santa Maria mit 4.5/5 von Reisenden bewertet. For gastronomy lovers, live cooking stations at our main buffet as well as Italian, Fusion, Japanese and Steakhouse specialty restaurants; 6 bars. Yes, it offers wheelchair access and facilities for disabled guests. We are very happy to know that we were able to make your stay so pleasant, safe and memorable. Visit shark island, its a short trip and some people do get taxis, we booked it through TUI. Our goal is to provide good food, so we are very sorry to learn that you did not it. Review collected in partnership with riu.com. No cheap alcohol brands like in other all in hotels. You also can experience the island, whilst traveling to the harbour. Vluchten Restaurants Dingen om te doen . The beach is massive and the sea is a little far away but no more than a cpl min walk. Very difficult to book the specialist restaurants. They are fighting all day. We hope you can understand that this area is out of our reach, however please rest assured that RIU Hotels & Resorts greatly cares about the safety and wellbeing of our guests. We arrived at the hotel late Monday afternoon, Tuesday and Wednesday relaxed by the pool but Wednesday night my husband started to be ill and Thursday morning I started to be ill. Got so bad we went to reception for help and was sent to the nurse at the hotel who sent us to the clinic by taxi. The food at the main buffet restaurant was good, but we would have appreciated more Vegan food (especially non dairy milk choices at breakfast). Dear khibbert2018,We are glad to hear that you enjoyed the beer and gin and tonics we serve from our wide and varied range of drinks.We are sorry to hear that you left our facilities with such a bad feeling, although we would like to point out that we have a wide range of entertainment programme, among which you will find the following:Live music, shows or the Riu evening programme (daily).Daytime entertainment programme for adults (daily)Daytime entertainment programme for children from 4 to 7 years old and 8 to 12 years old in "RiuLand" (daily)Group fitness activities in the RiuFit area (6 times a week)Gym, beach volleyball courtIn addition to a wide variety of water sports possibilities.We would like to point out that we follow strict procedures when handling our food products in order to prevent and avoid any kind of food risks or hazards.It is important to recognise that virus infections are very common. Room was very clean and new ones. 3 af 28 hoteller i Santa Maria og med bedmmelsen 4,5 af 5 p Tripadvisor. Here at Hotel Riu Palace Santa Maria, we continuously strive to meet your needs and expectations. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Yawn. We regret that we were not able to provide you with walled bottleholders and minibar in your room due to the currently implemented safety measures. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Receptionist advise to buy beverages outside and store in the fridge :-/ The beach is of course nice, but compared ro the previous RIU Palace, not comparable as way to windy and very unconveniant. The food is out of this world.You couldnt fault it.The only downfall is when you find a table,they are very close the other people sitting by you so you had to manoeuvre the chairs around to squeeze in and out but we got use to doing that after two weeks. Do go to the white party and neon party, the entertainment teamWe visited Santa Maria for our honeymoon from 22/11/2022 to 06/12/2022 for a fortnight.The hotel is spotlessly clean, the staff work so hard and was all very pleasant. Receptionist advise to buy beverages outside and store in the fridge :-/ The beach is of course nice, but compared ro the previous RIU Palace, not comparable as way to windy and very unconveniant. Overall the hotel is clean and the grounds are immaculate.The housekeepers work extremely hard throughout the day.The staff are pleasant and so friendly and they put themselves out for you. Day and evening entertainment. We regret that we were not able to provide you with walled bottleholders and minibar in your room due to the currently implemented safety measures. There are more places to choose from in the, Frequently Asked Questions about Hotel Riu Palace Santa Maria. The hotel is lovely, plenty of pools to choose from. Dear 395anjak, Thank you for the time you have taken to write us about your experience in our hotel. Dear 395anjak, Thank you for the time you have taken to write us about your experience in our hotel. On the whole, we really enjoyed the food and had no problem what so ever. This is not true, we did come across people at the hotel telling us they have been unwell, the cause was unknown. Drinks - An absolutely great selection of drinks available all inclusive. Own or manage this property? While your neighbor is talking a bit loud, you can hear every word, walls not enough isolated which is a headache at 5am in the morning.. No smoking allowed while having a coffe or an eveneing beer..very healthy but .. HOTEL RIU PALACE SANTA MARIA, SANTA MARA: Mir 1.308 opiniones y 2.186 fotos de viajeros sobre el HOTEL RIU PALACE SANTA MARIA, puntuado en el puesto n.3 de 28 hoteles en SANTA MARA. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Due to covid, many of the restaurants and pools were closed. What I saw later when the room was being cleaned made me realise how we could of caught the stomach bug. I've never been ill like we were for so long before. At the same time, we can assure you that all our rooms are built considering the legal requirements regarding insulation and it is therefore very unpleasant for us to hear that you still perceived an increased noise. Payments made by partners impact the order of prices displayed. We hope you allow us the chance to share a more positive experience with you soon. One lady had got bags of saline as she was so ill. Something really needs to be done about this, as would not expect these sort of problems from a 5 star resort. They beat her legs. Drinks were great apart from the odd cocktail.depended who made it! The bar service is excellent too but the wine and drinks seemed watered down and taste cheap. Smokers were a problem and should not be allowed to smoke on balconies or most public areas. You also can experience the island, whilst traveling to the harbour.For the party people. We hope you can understand that this area is out of our reach, however please rest assured that RIU Hotels & Resorts greatly cares about the safety and wellbeing of our guests. Day and evening entertainment. It is chaotic and disorganised and makes an evening less enjoyable. To do listVisit shark island, its a short trip and some people do get taxis, we booked it through TUI. It was our first time in Cape Verde and in Sal Island and it was really amazing. Hotel Riu Palace Santa Maria: Erwartungen wurden bertroffen - Auf Tripadvisor finden Sie 1'291 Bewertungen von Reisenden, 2'171 authentische Reisefotos und Top Angebote fr Hotel Riu Palace Santa Maria. To do list We felt very safe and well looked after and it felt so good to be part of a restart for tourism in Sal Island. Best regards, Hotel Riu Palace Santa Mara Online Reputation Manager. Please rest assured; your comments have been shared with the responsible department for an appropriate follow up as we truly hope you will give us another chance to welcome you soon again. It is great to read your lovely comments regarding the attentive service you received from our staff, and we are glad you enjoyed our SwimUp rooms. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 310 recensioner, 2 186 bilder och bra erbjudanden p Hotel Riu Palace Santa Maria, rankat #3 av 28 hotell i Santa Maria och med betyget 4,5 av 5 p Tripadvisor. See 1,316 traveler reviews, 2,198 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. Wait staff constantly using anti bac using cutlery to lay napkins etc. Tui basically blamed us for not washing our hands and drinking too much. For the party people. So you decide to escape to your terrasse and have a minibar beverage, No as the minifridge is empty, so are the walled bottleholders=not a palace standard. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. The beach was beautiful, saw the odd dog but no poo. Our king bed was two pushed together but it was absolutely fine. Respectfully, Hotel Riu Palace Santa Maria Online Reputation Manager, Ilha do Sal All Inclusive Honeymoon Resorts, Hotels near Atlantic Star Nautical Center. Previous reviews really did seem concerning hygiene issues etc. Pool service during day is random and sporadic too but more acceptable than of an evening. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Restaurant-only one in use. We will share your message appropriately with our management team, and it is our hope to welcome you in the future under better circumstances in order to give you the fully convincing experience you deserve. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We shall discuss this with our entire team in order to take the appropriate measures if necessary. Typical RIU night time entertainment (usually centred around a main stage). Hotel Riu Palace Santa Maria, Santa Maria: Veja 1.316 avaliaes, 2.198 fotos e timas promoes para Hotel Riu Palace Santa Maria, classificado como n 3 de 28 hotis em Santa Maria e com pontuao 4,5 de 5 no Tripadvisor. It was never even a thought. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We are leaving today after a fantastic 1 weeks holiday of 4 (adults ). Tripadvisor performs checks on reviews. Hotel Riu Palace Santa Maria, Santa Maria: See 1,316 traveller reviews, 2,198 user photos and best deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 Santa Maria hotels, rated 4.5 of 5 at Tripadvisor. ?Rooms were really nice and well serviced. Will definitely be returning. Food is fantastic, I can only compare with a few Carribean resorts: there is so much to choose from that you may not even try the entire variaty during your stay. Own or manage this property? The hotel staff literally couldnt do any more than what theyre doing. Own or manage this property? On our website, and anywhere you can book our hotel we do indicate that in order to meet each countrys hygiene requirements, there may be some changes to each hotels services or facilities and amenities that differ from what is described. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. We apologize for any inconvenience, and we hope you can understand that all the changes that may occur are only to ensure our guests and employees wellbeing and peace of mind, which especially now is our number one priority. However they have either REALLY picked up hygiene or the hygiene problem actually lies with the people visiting the hotel. more. Still enjoyable though!Hotel location was great and the beach was also great. Lots of reviews moaning about toilets being few and far between. The beach was perfect and quite clean, the only thing is that many tourist scammers run to you to give you their business cards on the beach and it is quite annoying. Food is delicious and plenty of bars to enjoy drinks and entertainment. See 1,309 traveller reviews, 2,186 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. Is parking available at Hotel Riu Palace Santa Maria? Very nice, brand new hotel. Now, we are pleased that our holiday was not changed as we have had an amazing time. This is a 5* hotel, and the staff are all great. Konaklamanz iin fiyatlar karlatrn ve en iyi teklifi aln. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. For the party people. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 308 recensioner, 2 186 bilder och bra erbjudanden p Hotel Riu Palace Santa Maria, rankat #3 av 28 hotell i Santa Maria och med betyget 4,5 av 5 p Tripadvisor. Your comments will be shared in order to ensure your experience is not repeated in the future and we do hope you will give us the opportunity to welcome you back in the future. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The food at the main buffet restaurant was good, but we would have appreciated more Vegan food (especially non dairy milk choices at breakfast). 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. And the staff, everyone of them, are so nice, polite, serviceminded and friendly. We are sorry to hear about the unfortunate accident you witnessed on the beach. Certainly, in our bars we are still serving a huge variety of All Inclusive drinks. Ive just stayed 11 nights with my partner and my 2 year old. Tripadvisor performs checks on reviews. Overall great stay. The staff were really helpful and courteous. There are more places to choose from in the, Cabocan Lote E 2, Santa Maria, Ilha do Sal 4111 Cape Verde, Lock in the lowest price from these sites. Hotel was lovely and clean, lots of pools and sun beds to chose from so no early mornings required. Went on buggy tour brilliant way to see the island. It does the job but dont expect anything special. Hotel is still half-empty so staff would give you nice room with a seaview (really appreciate that). View Hotel 3,244 reviews 0.5 miles from Hotel Riu Palace Santa Maria Pool Beach Visit hotel website Breakfast included Hotel Dunas De Sal View Hotel 175 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free parking Pool Breakfast included Hilton Cabo Verde Sal Resort View Hotel 862 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free Wifi We assure you that these are not the standards that are reflective of the hotel and the service we aspire to provide at Riu. We always found a sunbed.there's thousands. The bar service is excellent too but the wine and drinks seemed watered down and taste cheap. Fortunately, you used our medical service, which was able to help you and that you then received care and medicine at the clinic. How lazy are these people?! Hotel Riu Palace Santa Maria, Santa Maria: 1'308 Bewertungen, 2'186 authentische Reisefotos und gnstige Angebote fr Hotel Riu Palace Santa Maria. We are sure to return to this hotel sooner than later as it is really the place for a perfect holiday. Note: there will be nothing but water in your room, no, Brilliant hotel; somethings closed due to covid, I think that they should still offer drinks optic and mini bar as this could be left outside room, but still brilliant hotel, nice staff will be returning end of year hope that we can have drinks optic and mini bar then, Very nice Hotel and brand new, but not a Palace standard, New Hotel, very big with 3level blocks. We are happy to learn you enjoyed the beverages and your rooms comfort, however it is truly concerning to find that you felt let down by some aspects of your stay and that your experience with us was not completely up to your satisfaction. Pool-like everywhere. The rooms are very new and always cleaned very well. I understand TUI is your parent company and I shall not be using them again as their service was totally opposite to that of RIU. 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