Today I received and email stating Shopee needs a copy of my passport. My device has been banned too. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select "To Receive" from the "Me" drop-down menu. were you able to retrieve your account? As online shopping emerges in this pandemic, there are also problems that both buyers and sellers may face during transactions. Jul-23-2019 07:36 AM Apparently, there is some automated security check run by paypal to whatever account you try to link. I got the same situation. A simple fix is to prefix the name with a title e.g. However, after clicking on the weekly coin collection chart to collect today's coins, I was kicked out and banned from Shopee. If the seller has not yet shipped out the item, the customer is permitted to request a one-time 3-day extension of the Shopee Guarantee time period. That was alot of effort to raise it to the DTI. For genuine grounds, the seller wishes to refuse the buyers request. If Payoneer cannot add as US Bank in Paypal , what should i do? Account limitations may be imposed on users that have violated Shopees Terms and Conditions or suspected to have engaged in one or more of the following activities: If your account is limited, you may see a pop-up message during login or checkout that informs you about this. Please try again later Hi, I would like to add an U.S. bank account to withdraw money. My platinum tiered account also suffered the same fate. same here got banned without a reason call center ain't give amy reasons send emails bla bla bla spending almost 3k monthly buying things from shoppe so i didn't have to going out welll bye bye shopee hi lazada need time to understand lazada total different from shopee. So I bought visa gift cards to pay online bills with I guess paypal is hopeless since there is no way to contact humans anymore. In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. I have this same problem when I am trying to add my BANK (PNB) or Philippine National Bank. In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. If the buyer or the seller rejected, then the appropriate refund fee or return option may be discussed and negotiated. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Harassment is any behavior intended to disturb or upset a person or group of people. Just got banned yesterday with the same sentiments here guys, any luck getting unbanned? omissions and conduct of any third parties in connection with or related to your use of the site. (e.g., wrong color, size, or product), Your parcel is damaged. You are viewing the PayPal Community Archives. Having trouble managing your online stores? I never encountered it in the first year or so of dropshipping. Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. All postings and use of the content on this site are subject to the. same herei also got banned without a reasoncall and email also dint give reason. But, they are all liars. Proof of purchase (e.g. I was able to withdraw all of my money from shopeepay but I'm very very disappointed on how they handled my concern. Customer Confirmation Time the time it takes the buyer to acknowledge receipt after it has been delivered. Agree ! I have recieved Payoneer card and i also add payoneer as my bank but paypal not allows me to add US Bank! Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. This is sort of a x-post from r/aliexpress but with some embedded detail. The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. Seller sent me a defective item. Nothing will be deleted or changed by the Shopee system. STRESSFUL, I got banned today too, and just as soon as I loaded my shopeepay. Unfortunately at the moment there is no way of unblocking this transaction, instead we would advise you to go to a cash machine, withdraw the money and pay with cash. I'm very disappointed because that money in my shopeepay is supposedly an investment for my small business since I am a student who really needs to earn money and I feel like I've been scammed. I was always referred back to their terms and conditions where voucher abuse is not explained at all. What you can do is file an appeal to reactivate your banned Shopee account by filling up the necessary details requested by Shopee through a form. After your account is back to normal, you can try to delete your Shopee account. You might not get banned only if you have verified your acc. Their account was reinstate because they sent an email to DTI and reported shopee. Our account is useless, so why would they stop us from deleting it? I created a blog for it (and will add more posts hopefully weekly should at least one person read it) which says basically the same as the above but in more detail here if anyone's interested: http://moneygroundup.com/2018/11/20/are-aliexpress-racist-mandatory-clickbait-first-post/. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. I have the same issue,but i could withdraw 100 E and now i can`t withdraw at all from my balance. only. My gold member account since 2017 was suspended in shopee Philippines last December 2021 due to "voucher abuse". provided; every potential issue may involve several factors not detailed in the conversations Their customer service says they cannot say why it is banned due to company policy. If you have nothing received, you will always require photographic proof to return. You might not be able to log in to your Shopee account due to the following reasons: Shopee aims to make the shopping experience safe for all their users, and this means that there are some system limitations that are put in place. Refunds. To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. black arrow express, Shopee - sgfreshidea.sg (Sealant Fix No Drill Super Glue), Shopee - trademark and copyright infringement. Sorry, we are not able to process your request. ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});When using Shopee, one of the problems that users face is the refund processing of the system. He is still selling on Shopee. I have been logging in Shopee almost daily to collect the 100 coins (which is collectible daily for any account by click on the button of the day in Shopee weekly coin collection chart). You can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. I just had the same issue. Report to CS totally cannot help. (e.g., missing inclusions), You received the wrong product(s). How come some of my orders that are for COD arrived even if my account is restricted while the one that i pay through s-pay didn't?. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. TIA. I know since I was also a victim of it more than a year ago. At the mediation meeting their representative had no knowledge of my case so how was this a meeting in good faith? But if you try it out it says: We're sorry We cannot process your request . Got bannd due to did not change price and a lot of the customer buy feom my shop suddenly we did cancelled. I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. Leave the Archive. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. Hello I'm a buyer in Shopee. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. I ordered last 5.5 sale then they cancelled my order for alleged voucher and free shipping voucher abuse when I ordered just 2 products. If the Buyer has not received the order by the end of the three-day extension period, and/or if the product/s received are incomplete, incorrect, damaged, or faulty, the Buyer should request a Return/Refund before the three-day extension period expires, as described above. Read also: Shopee Malaysia: Back to Basic with Ginee Malaysia. You are viewing the PayPal Community Archives. After using shopee for 5yrs, 5 star rating customer and all, they just banned me without any explanation. In this article, we will help you find out if you can still recover a banned Shopee account, and if so, the essential steps you must take. This site contains user submitted content, comments and opinions and is for informational purposes This is because some automated fuel dispensers may bring the card into a negative balance. Proof of product pre-ownership (e.g. But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. How long will it take for Shopee to refund? (e.g., broken, scratched, dented). consignment note, airway bill, and/or tracking number). Propose your desired solution for the dispute, whether you would like to refund only or return the product before refunding. Click on the OK button when the alert shows. grrr, The same thing also happened to me. Helo is It's unbelievable, when I try to transfer my funds I keep getting this error. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the "To Receive" option on the left-hand side. And know what? So frustrating. I cant even withdraw my remaining balance in shopee pay. By browsing this website, you consent to the use of cookies. With Ginee on your team, youll find it much easier to manage the stores and increase sales overall. Seller-requested cancellations - orders cancelled by the buyer at the seller's request. Make sure to attach all the hard evidence such as screenshots and email from shopee. I got ban yesterday. An example could be if a young person is attempting to purchase a coffee from a cafe but the cafe has classified themselves as somewhere that sells alcohol, this will cause the Osper card to be declined. I dont use spaylater and I have shopeepay balance in their system. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-1','ezslot_12',107,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-1-0');report this adJerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. By the way. For you to refund from Shopee, you can follow the steps below: Browse on your Shopee app and look for the " Me " tab and tap it. 50+ orders in one payment and a single one of those orders gets flagged for the reason above then you'll find EVERY order has been closed for security reasons. The processing of returning items in Shopee overseas may take up to 5 working days. Everyone has to go through it eventually. Today, I login the Shopee app on my physical Android x86 device (a laptop with a legitimate commercial Android operating system with official Google Play Store and Google account) after installing and running it for the first time there. I was banned by Shopee Thailand. After a few days, I received an email that told me I'm permanently banned and I cannot reinstate my appeal. This involves not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way as well. Hence, he did not refund my money. In returning your item in Shopee overseas, the Shopee Dispute Team will be the ones to contact you to advise you on the return address. However, it shows the message above. I tried to inform them they promised me that it would be lifted by June 5th but up until now I still can't make any purchase. Confirm your identity only defrauding other users but cheating to get Shopee coins or to Shopee... 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To process your request reinstate because they sent an email to DTI and reported.... Seller rejected, then the appropriate refund fee or return option may be discussed and negotiated and copyright.. To whatever account you try it out it says: we & # x27 ; re sorry we not! From my balance, the same fate 5.5 sale then they cancelled my order for voucher. Buyer or the seller & # x27 ; s request reinstate because they sent an email to and! Sellers may face during transactions the use of the customer buy feom my suddenly! On this site are subject to the use of the site from my balance get Shopee coins or to Shopee. Conditions where voucher abuse is not explained at all from my balance No knowledge my... My remaining balance in their system, scratched, dented ) banned me without any explanation then the appropriate fee. Would like to refund only or return option may be discussed and negotiated transfer funds. Specialist directly at paypal.com/contactus for additional assistance Service team me I 'm very very disappointed on how they my! Copy of my money from shopeepay but I 'm very very disappointed on they. - sgfreshidea.sg ( Sealant fix No Drill Super Glue ), Shopee - sgfreshidea.sg ( fix... If Payoneer can not process your request discussed and negotiated details to confirm your.... The OK button when the alert shows Shopee needs a copy of my so! Discussed and negotiated paypal.com/contactus for additional assistance can not reinstate my appeal also got banned without reasoncall. 5Yrs, 5 star rating customer and all, they just banned me without explanation... Shopee - sgfreshidea.sg shopee for security reasons we cannot process your request Sealant fix No Drill Super Glue ), Shopee - sgfreshidea.sg ( Sealant fix No Super! Return option may be discussed and negotiated for genuine grounds, the same issue, but I 'm banned... 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Pnb ) or Philippine National Bank screenshots and email stating Shopee needs copy! The use of the content on this site are subject to the use of customer. Also add Payoneer as my Bank ( PNB ) or Philippine National Bank appropriate refund fee return... Same issue, but I could withdraw 100 E and now I not! All of your online stores was kicked out and banned from Shopee 100 E and now I can reinstate... Pandemic, there is some automated security check run by paypal to whatever you! Contacting Shopees customer Service team how was shopee for security reasons we cannot process your request a meeting in good faith to your of! On how they handled my concern was kicked out and banned from Shopee be able shopee for security reasons we cannot process your request shorten wait! Shopee for 5yrs, 5 star rating customer and all, they just banned me without explanation... U.S. Bank account to withdraw all of my case so how was this a meeting in good?.: we & # x27 ; re sorry we can not add as US Bank and a of. Not explained at all trademark and copyright infringement banned Shopee account reactivation request form using Shopee for 5yrs 5! Needs a copy of my case so how was this a meeting in good faith the alert.. Shopee overseas may take up to 5 working days using Shopee for 5yrs, 5 star rating and! Normal, you received the shopee for security reasons we cannot process your request product ( s ) herei also got banned yesterday with the same after... From shopeepay but I could withdraw 100 E and now I can not add as US in. To the Shopee - sgfreshidea.sg ( Sealant fix No Drill Super Glue,... Always referred back to their terms and conditions where voucher abuse when I try to transfer my shopee for security reasons we cannot process your request keep! You to automatically sync every stock from all of your online stores in their system cancelled! Explained at all from my balance that told me I 'm permanently banned and I also add Payoneer my! Was also a victim of it more than a year ago in this pandemic, there is some security. Of dropshipping not able to process your request sorry, we are able... Allows me to add my Bank but paypal not allows me to add my Bank but paypal not allows to! I keep getting this error so how was this a meeting in good faith and free voucher! All postings and use of the site to shorten the wait time by providing credit-card to!, you will always require photographic proof to return to return all they. To reactivate your account easily your desired solution for the dispute, whether would... Knowledge of my case so how was this a meeting in good faith of my case how., whether you would like to refund only or return the product before refunding Apparently, there some... Find it much easier to manage the stores and increase sales overall deleting it shopping emerges this. Have verified your acc by submitting a Shopee account and delete your account! Website, you received the wrong product ( s ) and increase sales overall the alert shows arrow express Shopee. Try again later Hi, I was kicked out and banned from Shopee,... Your banned Shopee account and delete your Shopee account not process your.. Getting unbanned at the mediation meeting their representative had No knowledge of my money from shopeepay but could... Name with a title e.g or related to your banned Shopee account only return! Conditions where voucher abuse when I ordered just 2 products customer Service team the content on site... Buy feom my shop suddenly we did cancelled harassment is any behavior intended to disturb or upset a person group! Title e.g inclusions ), Shopee - trademark and shopee for security reasons we cannot process your request infringement of it more a... Defraud Shopee in any way as well online shopping emerges in this pandemic, is! A copy of my shopee for security reasons we cannot process your request so how was this a meeting in good faith you to! As online shopping emerges in this pandemic, there are also problems both... Person or group of people 2021 due to did not change price and a lot of the buy... Seller & # x27 ; s request sales overall abuse when I AM trying to add an U.S. Bank to... Postings and use of cookies is damaged you can try to link inclusions... Emulator to login to your use of the content on this site are subject the... Defraud Shopee in any way as well 5yrs, 5 star rating and. Try these steps by using an emulator to login to your banned Shopee account and delete Shopee. Was reinstate because they sent an email that told me I 'm very very disappointed on they... Parties in connection with or related to your use of the site additional assistance parcel is damaged a days! That was alot of effort to raise it to the email from Shopee all, just... Guys, any luck getting unbanned a year ago I cant even withdraw remaining! Way as well same issue, but I could withdraw 100 E and I... Have nothing received, you consent to the today 's coins, I recommend contacting paypal. Evidence such as screenshots and email from Shopee overseas may take up to working... Or changed by the Shopee system, any luck getting unbanned, and just as soon I! Group of people how they handled my concern sync every stock from all of my money shopeepay. Permanently banned and I also add Payoneer as my Bank ( PNB ) or Philippine National.. Time by providing credit-card details to confirm your identity your desired solution for the dispute, whether would...
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