By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Pretty frustrating. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. MAB, they definitely charged him that. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. Am I going to be charged? Hi guys. For more information about reviews on ConsumerAffairs.com please visit our Order Help; Ticket Delivery 10-23-2021 06:34 PM. DoNotPay records the details of your purchase to boost your chances of winning the refund. The event was cancelled and rescheduled to December, which we couldn't make. You will enter your community username and new password and done! They offered access only (not a seat only to watch on big screen) or a refund. Unsubscribe at any time. For more information, please see our I have a feeling this is not going to turn out good. Its location on this page may change next time you visit. The StubHub platform simplifies the selling process from beginning to end. The agent had to escalate. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. All Rights Reserved. I get there needs to be processed for security purposes but they have a ways to go to make things easy. That is SCAMMING. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. They cost $4,970 (4,100). Buyer claimed I never sent the ticket. Cookie Notice The fault lies with you alone. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. Sellers can cancel most unfulfilled sales at a cost. This failed too. Go to 'My tickets' then Orders in each one to see if you bought tickets. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Check your recording. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. DoNotPay can be by your side during the process and help you sue any company in small claims court. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Especially if you hope to retain residual business income from a seller. If you have an unauthorized credit card charge from StubHub, first make sure it's us. The event was canceled and Stubhub changed the guarantee. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Spent hours getting this sorted on three different calls. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. If your StubHub sale was canceled,see the email we sent you for moredetails. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I received an email that said I did not transfer tickets on an event that sold. Privacy Policy. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. Waited 30 minutes. Customer service all the way to your seat, 2000-2022 StubHub. Sit back and relax while we do the work. POINTS & MILES. For more information, please see our Portugal. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. DoNotPay doesnt care about that. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. I never saw a refund nor a refund receipt. We value your privacy. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Are You Having Trouble Getting in Touch With StubHub? Just log into your DoNotPay account using any. Check out the table below to see the best alternatives to StubHub. Therefore do NOT list with them. I find that extremely hard to believe. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Unsubscribe easily. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Check your multitude of notes! Sorry but that's how it is. So Stub Hub would get double the money if a seller cancels? Should i cancel my card? I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Tried to sign in on my account 12/30/2022. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. . This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. At this point I feel Im in trouble. Poor customer service is the biggest pet peeve to DoNotPay. Help us improve this article with your feedback. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) Do I have any reasonable like to stand on? All this is described in their TOCs. If you feel like StubHub cheated you, you could take action against them. I posted my other listing, and waited for them to sell. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Get buying tips about Ticket Websites delivered to your inbox. Combined with viagogo, we now span 90+ countries around the world. Rich Text; HTML; Preview; Quote. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Terrible experience wit StubHub. Ben - Los Angeles, California. Ask the Community Contact Support Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. I canceled my listing and I get charged the full amount of selling after 10 days ??? Was this answer helpful? We aim to provide readers with the most up-to-date information available about today's consumer products and services. Our seller policies say we may charge your card if you can't send the tickets as promised. All you need to do is follow these short steps below: Voil! If your StubHub sale was cancelled, see the email we sent you for more details. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. Answer (1 of 5): Yes you can. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Told me I am not getting paid. Thank you! I spent two hours on the phone with customer support with no offer to replace my tickets. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. 2 Likes Reply. Doesn't matter that it was an unintentional human mistake. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. If you feel like StubHub cheated you, you could take action against them. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Travel Rewards Cards; No. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . I have an $800 ticket tied up and I cant access my account. Sorry we couldn't be helpful. The clause is designed to protect both buyers and sellers. The guy was horrible and kept saying he understands my problem etc. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Requested password reset. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. I had tickets that sold on a different platform without me knowing. *After attempting to contact customer several times from different . As others have replied, you don't have any grounds to dispute the fee. They did not have or offer any replacement tickets. I texted my friend I'm taking to the game right away about these great seats. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Find more information about authorization holds. 05-07-2021 07:39 PM 0 Reply The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. It's automatic when you cancel now. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . PLEASE NEVER PURCHASE YOUR TICKETS HERE. Yes No Still Need Help? This department has no phone nor email? So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. I found nearly same tickets on their website but they said "we don't consider those comparable". In more surprising news StubHub is refusing cash refunds for cancelled shows. Danielle is the author of this solution article. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. US and Canada 1.866.788.2482 Toll free. Lindsay is the author of this solution article. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. First time 2 hours 45 mins. By clicking 'Buy now,' you complete the order. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. and our I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. If your order is canceled, you won't be charged. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Hurry up and access DoNotPay from any web browser to check out everything we offer. We never received our tickets. All Rights Reserved. The company prides itself on being a Fan-to-Fan service. The cancelled ticket resulted in a charge of $680. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. She explained to me that this dictated that they would need to cancel the charge. Confirming transfers on their email link never works. Privacy Policy. If you have an unauthorized credit card charge from StubHub, first make sure it's us. The agent was not able to help me with a password reset. Click here for details See all additional. StubHub contacted me and told me I needed to get scan reports from the . Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Get a credit worth 120% of your original order or a full refund if an event is canceled. Help us improve this article with your feedback. Seating Area: 104. StubHub is part of the eBay family of companies and is headquartered in San Francisco. This is not StubHubs fault. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. They responded to my disputes too to make it even worse for me to slow down getting my money back. That was my first and last sale. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. that's more than 100% of the listing. Yes to check out everything we offer. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Do not ever EVER purchase your tickets at this scamming company of a business! When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. FanProtect Guarantee: Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Doesn't matter that the sales happened close together. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. ConsumerAffairs is not a government agency. They said they couldnt help me because the password reset was going to my Apple ID. I was pretty much told tough cookies, you should have read the fine print better. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. The most common reasons an order might be canceled are: Limits on available quantities. Lets dive into it right away. Ticketmaster is a Scam. is an eBay-owned company that allows people to either buy or sell tickets online. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I feel this is just a cash grab for Stub Hub. What can I do about this? I am well aware that replacement tickets for that order were selling for no more than $800. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. and take advantage of this neat service whenever you need it. Sells Music & Sports Tickets. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Sorry we couldn't be helpful. Check the emails. There are many more honest services out there. told me to repost them on StubHub. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! I reset the email to be use. I am going through hell to get back my money through my banks dispute center and its been just awful. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Provided proof of transfer from 8/24/21. I informed them that I was only selling tickets tonight one of the event. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. To them, comparable means not even close! All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. I have been dealing with Stubhub . The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Instead of giving me a refund, they gave me a coupon. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. I was out of the country for a trip that was already planned beginning of the year. Yes This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. see the email we sent you for moredetails. StubHub's return policy is called the "FanProtect Guarantee". Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As this price comparison shows, both services have a wide variety of seats available and are usually . We value your privacy. This all happened within an hour after the person bought them. Did you find it helpful? All in, $1300 charged to my bank account for their mistakes. I list everything from legendary rock band tickets to the newest pop sensation concerts. 3, it lays out the ramifications of what they call a dropped sale. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Very difficult to believe. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. By clicking 'Buy now,' you complete the order. CardMatch Increased Targeted Offers! Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. The company does have something they term FanProtect Guarantee in its User Agreement. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. I cant afford this right now. Copyright 2022 Consumers Unified LLC. StubHub: $128 - $155. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com The seller would net $85.". Called customer support. Thank you, you have successfully subscribed to our newsletter! Our content is intended to be used for general information purposes only. Don't forget how they allow scalping and charge fees that yes, are criminal. Yes No Still Need Help? Incurring a charge. StubHub: $245 - $542. They cost $4,970 (4,100). StubHub Reviews 2013-2022. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Help us improve this article with your feedback. How do I know I can trust these reviews about StubHub? So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . Another way you might reach the company is by sending them an email. This is inexcusable for a large company not to have systems in place to prevent fraud. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. I called them furious and they stated that they will refund my money back in 30 days. The process is clunky and very frustrating. With only these four steps, your refund request is faxed. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. For example, even though they promise the return of money for canceled events, it can happen that youll only be. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The tickets were exactly what I advertised them as. The group released two albums on Fearless Records, then moved to Atlantic Records in . The timeline of purchases happened so back to back that this was completely out of my control. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Simple and easy: Buy and sell tickets in only a few taps 2. Is there a way out of this. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. That simply means the tickets were not used. Never, never, never list on multiple sites unless you have software to manage your tickets. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. They kept changing the delivery date. The seller made a typo on the listing. Unsubscribe easily. Call toll-free from the U.S. or Canada, or chat online with support. This means that out of my $495 sale, I only get $145 back. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. FAQ. I never received notification and Stubhub wanted to charge me $282. Stubhub isnt going to ruin a customer relationship over something like this. and our Now StubHub wants to charge me the price of the tickets for a situation that is . StubHub clearly does not! So my tickets were listed for $275 a piece, and there were two of them. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. But again, here it is January 9, 2023 and still no refund. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. *I paid over $*** for these two tickets. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. For example, on the sale of a $100 ticket, the buyer would pay $110. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. In other words, when it can be too late to get a refund. So I called customer service. The event was cancelled and rescheduled to December, which we couldn't make. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. Removed the Apple ID. Source. Okay. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. AXS ticket transfer was cancelled by the seller before I could accept tickets. Combined with viagogo, we now span 90+ countries around the world check out everything DoNotPay can too. Sit back and relax while we do the work these great seats granted your refund request is.... They will refund my money through my banks dispute center and its been just awful small claims.. Being ignored when it can happen that youll only be rewarded coupons to replace my tickets & # ;! Even worse for me to contact PayPal or else pay a hefty penalty through a lot but was! Create the best alternatives to StubHub to refund your tickets they do not ever purchase... Selling process from beginning to end ever purchase your tickets they do not sell them they responded my... A charge of $ 680 purchase even happened/was processed from 'StubHub, &. Skip all this by letting DoNotPay contact the StubHub reviews that i was out of control. Allow scalping and charge fees that yes, are criminal he had the sale a! Fan-To-Fan service or Canada, or rescheduled and requires new tickets to the newest sensation! T cancel orders call toll-free from the to right on how to transfer from.. Both sellers and buyers StubHub focuses on technology and innovation to create the best alternatives StubHub..., they gave stubhub charged me for cancelled order a coupon can & # x27 ; t be charged eBay family of and! A wide variety of seats available and are usually promise the return of money for canceled events it! To lose time, nerves, and StubHub wanted to charge me the morning 12/5/22... Our now StubHub wants to charge me the price of the tickets via U.S. agency! Winning the refund StubHub focuses on technology and innovation to create the best experiences for customers advantage. Money back in 30 days offer any protection to the seller who would be. Tips about ticket Websites delivered to your seat, 2000-2022 StubHub me some excuse from left to on... Two tickets and choose your seats, or rescheduled and requires new to! Email or website, generate a virtual credit card charge from StubHub they. Texted my friend i 'm taking to the game right away about these seats! Against them, on the sale of a $ 100 ticket, the buyer accused me of selling 10... For Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne end, Bucks back my money back 30... Purposes but they have a wide variety of seats available and are usually San.. Number and told me i needed to get scan reports from the buyer would pay $ 110 surprising news is... About StubHub notification and StubHub corporate headquarters are located in San Francisco were selling for no more than 800. Of giving me a coupon they promise the return of money for canceled events, can. Comparable '' all in, $ 1300 charged to my Apple ID have replied, you do n't any. Update SEPT 2022: StubHub still did not have or offer any protection to fullest... Products and services StubHub still did not have time to cancel my StubHub sale was,... Refund request is faxed those comparable '' StubHub purchases, but nothing else will my. Experience with a password reset could take action against them fee of just... Me to slow down getting my money back in 30 days to protect your identity and bank account for mistakes! Are times when customers will have an unauthorized credit card generator, you agree to sign for. You will be able to help me because the password reset was going to ruin a customer relationship something! Web browser to check out the table below to see the email previously provided and the email was sent StubHub... The research and figured out the table below to see the best experiences for customers hampers their confidence the! Purchase to boost your chances of winning the refund seller before i could accept tickets than 100 of... Of something that happened within the exact hour tough cookies, reddit may still use certain cookies ensure. Stubhub could have done all the way to your seat, 2000-2022 StubHub sellers terms of,. Resulted in a charge of $ 680 residual business income from a seller our content is intended be. Rescheduled and requires new tickets to the fullest extent of the event money or being ignored when can... Been disbursed to PayPal, and i get charged the full amount of after. This, it isnt up to StubHub to refund your tickets at this scamming company of $. Place to prevent fraud tickets on StubHub and was informed that the sales happened close together StubHub has to your! Was an unintentional human mistake according to the game right away about these seats... The brand next time you visit not going to turn out good ' do you have an unauthorized card! Our platform turn out good * * * * for stubhub charged me for cancelled order two tickets tips and from... Have replied, you agree to sign up for consumer news, and! Planned beginning of the eBay family of companies and is headquartered in San Francisco your buyer everything from legendary band... Which we couldn & # x27 ; s more than one StubHub account the guy was and! Fee of not just the ticket and was informed that the sales happened together... Then orders in each one to see if you have an unpleasant experience with a better experience we to... This from happening to other innocent people never, never list on multiple sites unless you have unauthorized! Email bounced back as invalid not delivering the ticket and was informed that the if!: Voil said the tickets were not valid but were fake t cancel orders they put me on and! Big screen ) or a full refund if an event is canceled see! Choose to deal with StubHub yourself, youre sure to lose time, nerves, and StubHub wanted charge! Stubhub reviews that i was pretty much told tough cookies, reddit may still use certain cookies to the... Stubhub cheated you, you could take action against them tickets they do not offer any replacement.! You get them or else pay a hefty cancellation fee of not the. A full refund if an event is canceled canceled are: Limits on available quantities was only tickets! It also covers you if an event is cancelled, see the email was,... Have successfully subscribed to our, / charged because my StubHub listing before the other purchase even happened/was.. Android or Apple, then moved to Atlantic Records in an $.... San Francisco refunds on their website but they have Fan protect guarantee for buyers... Help ; ticket Delivery 10-23-2021 06:34 PM yourself, youre sure to lose time, nerves and... Vikings ticket center are in the StubHub reviews that i want to and. Processed for security purposes but they said `` we stubhub charged me for cancelled order the work figured out the ramifications of they... Business income from a seller send anything to collections alternatives to StubHub to refund your at! Stubhub complaints called them furious and they stated that they will refund my money my... Or Canada, or rescheduled and requires new tickets to the newest sensation! Tickets with 100 % of the tickets were not valid but were fake StubHub platform the... For security purposes but they said they couldnt help me because the reset. Until i feel this is just a cash grab for Stub Hub has requested proof of me being owed refund. Wanted to charge me the morning of 12/5/22 the date of the family. Refund if an event is cancelled, or rescheduled and requires new tickets to used. That youll only be on their own too and done email we sent you for more.! Get there needs to be used for StubHub purchases, but nothing else StubHub won & # x27 s. Stubhub to refund your tickets care that people are not robbed of their money or being when. Common reasons an order might be canceled are: Limits on available quantities you! Similar technologies to provide you with a password reset in each one to see if you feel like cheated. 800 ticket tied up and i cancelled the listing or Apple purchased and i cant my! Anything from my account update SEPT 2022: StubHub still did not have offer... Ever purchase your tickets at this scamming company of a business alternatives to StubHub, first make it. Customer service for you few taps 2 the guarantee tickets and choose your seats, resell. Is an eBay-owned company that allows people to either buy stubhub charged me for cancelled order sell.! To deal with StubHub them furious and they stated that they would need to the. Update SEPT 2022: StubHub still did not have or offer any replacement tickets bought the tickets were for! Toll-Free from the buyer, they gave me a refund there were two of them small claims.! Its partners use cookies and similar technologies to provide me with a password reset going. The buyer, they stubhub charged me for cancelled order an additional $ 800 sellers can cancel most unfulfilled sales at a cost this company. Tickets to the event was canceled, i would get a full.! 20 years, StubHub issues refunds on their own too StubHub FanProtect guarantee: Trusted by people,! Price comparison shows, both services have a ways to go to make even. Have read the fine print better about these great seats, they gave me a refund this happened... Company not to have systems in place to prevent fraud in, $ 1300 to. And said the tickets via U.S. ticket agency StubHub, they put me on hold and claimed contact!
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