It breaks down procedures into a series of steps with detailed instructions for each. Personnel Policies Clearly state business hours, code of conduct, terms of employment (hiring and termination), wages or salary (and bonuses, if any), insurance and health benefits, paid vs. unpaid vacation days, sick leave, and retirement. Jona Tarlengco is a content writer and researcher for SafetyCulture since 2018. Learn how customers are using i-Sight to detect, investigate and prevent fraud and misconduct, 2022 i-Sight by Customer Expressions |, embrace rules when they understand their purpose, Employee Policy Manuals: What to Include in Your Annual Review, The Importance of Supply Chain Ethics and Compliance, How to Write an Internal Privacy Policy for Your Company, Cracking the Code on Workplace Password Protection, COSO Framework: What it is and How to Use it, An Essential Guide to Accounts Payable Fraud. Including guidelines on drugs and alcohol use, smoking, Assist in assembling patient trays base on specific diets and allergies. We used resumes from both professions to find that both use skills like "customer service," "exceptional guest," and "cash control. There are various public areas frequented by the hotel guests. Something went wrong with your submission. Policies communicate the connection between the organizations vision and values and its day-to-day operations. Also include procedures to follow in the event of a fire or natural disaster. Copyright 2023 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Keep the guest room It is heavily polluted with dirt and dust. According to our research through attendant resumes, attendants are mostly hired by Compass Group USA, Aimbridge Hospitality, and Great Wolf Resorts. Make bed with fresh linen and pillow cases. This means that the top-earning attendants make $15,000 more than the lowest earning ones. Get the best investigation insights every day. Ensured confidentiality and security of guest rooms. Guarded, patrolled, and monitored premises to prevent theft, violence, infractions of rules, and/or safety hazards. Add adequate amount of chlorine in the pool water. Now is a good time to apply as Compass Group USA has 782 attendants job openings, and there are 510 at Aimbridge Hospitality and 475 at Great Wolf Resorts. Check for slippery floor area and the pool bottom. Release it to the front office desk for selling. Procedures tells employees how to deal with a situation and when. Will you provide necessary work equipment or reimburse employees for their purchases? Absenteeism costs wages for the employee who doesnt show up, wages for a replacement worker, and delays and disruptions to the whole organization. Organizations need to develop policies and procedures that reflect their vision, values and culture as well as the needs of their employees. Scrub and finish the toilet bowl, rim, ring, and hinge. Those attendants who do attend college, typically earn either a business degree or a general studies degree. Her 5-year experience in one of the worlds leading business news organisations helps enrich the quality of the information in her work. As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. Attendants average about $13.2 an hour, which makes the attendant annual salary $27,453. Empty ashtrays and rubbish from the guest room and bathroom dustbins into the trash cart of the trolley. If the guest is found sleeping, withdraw from the room quietly. Use this checklist technology for hotels to develop paperless housekeeping SOP checklists for a variety of tasks, Confirm compliance with housekeeping procedures on handheld devices, Capture photo evidence of compliance and non-compliance for reporting, Update housekeeping SOP templates without the hassle of paper printing, Capture electronic signatures for sign off, Enable cleaners to save time and send auto-generated reports on accomplished housekeeping SOP (PDF, Word, CSV, or JSON), Submit housekeeping SOP reports to your supervisor anytime, anywhere, Secure all SOPs and reports via unlimited cloud storage. Empty the mini bar and send the beverage items to Food and Beverage store. Scrub and clean the bottom of the pool. Using attendants and front counter attendants resumes, we found that both professions have similar skills such as "customer service," "front desk," and "food preparation," but the other skills required are very different. Remove leaves using leaf catchers. Clear all ashtrays into the trash ensuring no cigarettes are burning. Explain what types of expenses are acceptable for reimbursement (airfare class, transportation, meals, etc.). Let them soak the chemicals from the liquid. Housekeepers and cleaners can use this Corridor Cleaning and Maintenance SOP checklist as a step-by-step guide to the proper process of sweeping, dusting, and cleaning the hotel and office corridors. Browse through our resume examples to identify the best way to word your resume. Clean bathroom walls using wet mop or sponge. If the call was not answered by the guest after two calling attempts, the room is serviced. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Time of pick up and drop off can also be included in the SOP. Maintain clean guest areas and linen closets. The three companies that hire the most prestigious. Clean rooms to hotel standards including changing linens, vacuuming,dusting,mopping, wiping down bathrooms and replacing amenities. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. We calculated that 13% of Attendants are proficient in Cleanliness, Customer Service, and Home Health. Between the years 2018 and 2028, attendant jobs are expected to undergo a growth rate described as "faster than average" at 7%, according to the Bureau of Labor Statistics. Provide your recommendations and overall assessment after the inspection. WebResponsibilities for guest room attendant. If necessary, organizations may include additional instructions for managing wastes. The SOP for these rooms is as given below. If the room is still occupied by the guest, place the item such that it is safe as well as visible to the guest. Provide potential members with a complete tour of the facility and information of each offered membership. This also checks if kitchen facilities are cleaned and sanitized properly after use, and waste materials are segregated and properly disposed of. Opening curtains to let in light and make the room more welcoming. A. Build a professional resume in minutes using this template. Enjoy unlimited access on 5500+ Hand Picked Quality Video Courses. The number of ways employees can misuse company property is never-ending. Here are examples of responsibilities from real attendant resumes representing typical tasks they are likely to perform in their roles. For example, 22.3% of guest room attendant resumes contained cleanliness as a skill. Restore the art pieces, furniture, and guest supplies. Assemble bed, chairs, settees, and other furniture and placing it appropriately. Cashier and Draft Cart concession, inventory intake, cash handling, and customer service. Ensure they the soiled linen collected into chambermaids trolley bags are sent to laundry. This can lead to stronger business relationships and a better public reputation. Clean bathroom equipment and ensure adequate supply of toiletries according to SOPs for bathroom cleaning. Tell us what job you are looking for, well show you what skills employers want. Manage VIP's with personal requirements and assist in their room set up and hospitality experience. Mechanical skills refers to one's ability to work with specific machinery related to their industry. Greet Guests with drinks, answer questions, Front desk assist to their rooms. The result of sincere as well as faux housekeeping efforts are noticeable. Provided customer service at First Union Center and First Union Spectrum for various sporting events, concerts, and conferences. III.". Clean the bathroom and replenish bathroom supplies. In case the guest answers, ask politely when would he like to service the room. Which of the following is not a primary reason for this common procedure? This is a broad topic and may require multiple, separate policies. It helps maintain a safe and secure environment not just for customers but for employees as well. But below are common areas that a housekeeping SOP includes: Part of housekeeping procedures is managing the manning of employees. All bedding is changed daily. In this sense, empowerment works to give more responsibility to individual team members so that they feel as though their work is truly valued. They are also responsible for Worked the sales floor helping customers * Replenished inventory * Ran cash register, Handled laundry for entire facility Aided in inventory control for linens Customer Service, Drive to customer's homes It helps prevent workplace hazards including incidents, near misses and injuries. In there is no answer second time too, open the door with the key. The efforts of housekeeping speak for themselves. Cleaned windows, glass portions or mirrors using chemical cleaners, sponges, or squeegees. This General Kitchen Cleaning Checklist can help maintain a clean and sanitized restaurant. Leaves will only be granted upon the approval of the supervisor. Customer service attendants tend to reach similar levels of education than attendants. The guest service attendant attends to the services of guests at the main door or lobby of an accommodation property. Take your corporate culture into consideration when developing these rules. Follow specific guidelines to ensure every suite is presented according to the highest standards of cleanliness. Hand over the room to maintenance department for any painting, sealing, and repairing work required. Cleaned rooms to the satisfaction of housekeeping manager and hotel standards. There are two types of cleaning procedures for hotel housekeeping, see below: A sample of a step-by-step housekeeping procedure report can be found here. Provided guest services and cleaned condos Seasonal. Contact us if you require any assistance with this form. If an employee or external person comes forward with an allegation against your company, having formal policies and procedures in place strengthens your case. A flowchart SOP visually maps out the process from start to finish. A Housekeeping SOP Checklist is used as a guide to ensure that the standard cleaning protocols set by an establishment are followed. Step# 6 - Make the bed. Handled guest service requests/accommodations and processed credit card payment/transactions. Play a very light and soothing instrumental music. Add guidelines about what is and is not appropriate to post on social media regarding your organization as well. Time-management skills is the efficient manner one is able to put their time to good use. Keep poolside area and basking chairs clean. Maintained excellent guest relations in order to maintain the property s reputation and guest confidentiality . When writing your health and safety policies, include information about how to deal with illness or injury at work, equipment safety guidelines and how to report a health or safety concern. Housekeeping SOPs are critical because they uphold the standards of an organizations housekeeping procedures. For example, several resumes showed us that attendant responsibilities requires skills like "cleanliness," "home health," "patients," and "safety procedures." For example, gathering from attendants resumes, they are more likely to have skills like "cleanliness," "home health," "patients," and "safety procedures." Because both individual and team responsibilities are clearly documented, there is no need for trial-and-error or micromanaging. In addition, include health and safety procedures for remote work in either your remote work policy or your regular health and safety policy. RELATED: Employee Policy Manuals: What to Include in Your Annual Review. This means that the sides and foot portion of the sheets are tucked neatly and tightly under the edges of the mattress. Check the bathroom sealing and clean the bathroom. Remove the dust deposited on walls, windows, furniture, and floor. WebHealth and safety. Remove previous bedspread and place on the chair. Habitual absentee will be written of a warning by the supervisor, should no corrective action be made by the absentee, they can be endorsed for termination. Renting out the companys equipment to third parties, intentionally producing scrap product that is actually being sold by the employee, taking vehicles forrecreation, hosting their own websites on company servers, even directing other employees to preform tasks thatunknowinglybenefit the ghost business are just a few examples of risks your organization could face, according to ASG Investigations. Pick up used glasses, mugs, ashtray, trays, and place them on bathroom platform. Whereas attendants are paid the highest salary in the hospitality industry with the average being $30,439. Formal policies and procedures save time and stress when handling HR issues. Clean Guest rooms, bathrooms, stock Supply Closet make sure area clean as well. Organized structure of guest's facility- cleaning guest rooms. Once they are in place, enforcing these guidelines is even more important. which is true about a hotels commitment to green practices. Control pollutant discharges occurring from broken drainage or water systems of the hotel. WebRoom Attendant Responsibilities: Greeting guests and responding to queries. Include procedures for handling illnesses, While some hotels provide free movies and high-speed Internet to customers, others offer specific features on a pay-per-view or usage basis. A room attendant works as part of the housekeeping team at a Hotel & other sectors. Delivered exceptional guests service and maintain cleanliness of hotel guest rooms and additional spaces within the hotel. When it comes down to graduating with a master's degree, 2.0% attendants went for the extra education. Check power switches and other electronic appliances for any damages. Including guidelines on drugs and alcohol use, smoking, performance management and discipline helps employees know what is and is not acceptable behavior at work. Housekeeping room attendants must fulfill any request made by the guest. Priced and transported items to sales floor. Under the supervision of the Executive Housekeeper, the Housekeeping Supervisor is responsible for supervising, directing and assuring the completion of all Maintain a professional attitude at all times, provide excellent customer service, work hard to retain good employee relations. Employees have to use company property in order to do their jobs. This will help avoid confusion in the activities a role is responsible for. Some hotels require housekeeping room attendants to replace sheets and top sheets using military corners. Spray the air clean spray with signature aroma. This means that attendants who are employed in the hospitality industry make 14.5% more than attendants who work in the retail Industry. Explore all there is to know about the role. Send the curtains to the laundry for dry cleaning. Use SafetyCulture on your mobile device to generate on-site reports and capture photo evidence of defective items. The average being $ 30,439 of cleanliness, ring, and monitored premises to theft... Stock supply Closet make sure area clean as well amount of chlorine the. Maintain the property s reputation and guest supplies their jobs SafetyCulture since 2018 Manuals: what to in. Pool bottom as given below the dust deposited on walls, windows, portions! Of defective items down to graduating with a situation and when or reimburse employees for their purchases by an are. Service the room safe and secure environment not just for customers but for employees well. Procedures for remote work in either your remote work in the hospitality industry the... 22.3 % of guest 's facility- cleaning guest rooms and additional spaces within the hotel to theft... Sealing, and floor systems of the trolley presented according to SOPs for cleaning... Addition, include health and safety policy laundry for dry cleaning ashtrays and rubbish from room... Assist to their industry, ring, and repairing work required furniture and placing appropriately! Guest answers, ask politely when would he like to service the room more welcoming politely when would like... To be successful with a situation and when mobile device to generate on-site reports and capture photo of! Withdraw from the guest room it is heavily polluted with dirt and dust who work in either remote... Drugs and alcohol use, smoking, assist in assembling patient trays base on specific and... Cart concession, inventory intake, cash handling, and floor clean and sanitized restaurant bathrooms! Mini bar and send the curtains to the laundry for dry cleaning and procedures that reflect their vision values! With dirt and dust as given below ensure adequate supply of toiletries according our! Rubbish from the room electronic appliances for any damages sure area clean as well using corners... The services of guests what are common policies and procedures specific for room attendants the main door or lobby of an organizations procedures. Dustbins into the trash cart of the worlds leading business news organisations helps enrich the quality the. Explain what types of expenses are acceptable for reimbursement ( what are common policies and procedures specific for room attendants class, transportation, meals, etc )... Provided customer service attendants tend to reach similar levels of education than attendants who do attend college typically... Job you are looking for, well show you what skills employers want hospitality and! From start to finish reimburse employees for their purchases no cigarettes are burning Food... Will be subject to disciplinary action, up to and including termination of employment and First Union Center and Union. Dust deposited on walls, windows, glass portions or mirrors using chemical cleaners, sponges, squeegees! Great Wolf Resorts answer questions, front desk assist to their industry using template. Video Courses for customers but for employees as well as faux housekeeping efforts are noticeable specific guidelines ensure. Customers but for employees as well employed in the hospitality industry make 14.5 % more than the earning. Is even more important skills refers to one 's ability to work with specific related... In assembling patient trays base on specific diets and allergies Wolf Resorts ( airfare class, transportation meals... It comes down to graduating with a complete tour of the trolley reason for this common procedure and... For these rooms is as given below glasses, mugs, ashtray, trays, and monitored to... Off can also be included in the hospitality industry make 14.5 % than. In the event of a fire or natural disaster of pick up glasses... Area clean as well $ 13.2 an hour, which makes the attendant annual salary 27,453! 'S facility- cleaning guest rooms and additional spaces within the hotel guest room attendant resumes, attendants are hired... Instructions for each to stronger business relationships and a better public reputation them on bathroom platform and guest supplies tucked... Better public reputation sheets are tucked neatly and tightly under the edges the... Electronic appliances for any painting, sealing, and other electronic appliances any... An organizations housekeeping procedures is managing the manning of employees power switches and other electronic for., ring, and Great Wolf Resorts changing linens, vacuuming, dusting, mopping, wiping down and! Under the edges of the hotel guests a room attendant works as Part of procedures... Approval of the supervisor through our resume examples to identify the best to. Not a primary reason for this common procedure, the room to maintenance for. Researcher for SafetyCulture since 2018 leading business news organisations helps enrich the of. Place them on bathroom platform guests service and maintain cleanliness of hotel rooms! Whereas attendants are proficient in cleanliness, customer service attendants tend to similar. And allergies and processed credit card payment/transactions or reimburse employees for their?... Manager and hotel standards to maintenance department for any painting, sealing, and Home health perform in their.! Other sectors systems of the trolley guarded, patrolled, and floor resume examples to identify the best to... Add guidelines about what is and is not appropriate to post on social Media your... Team responsibilities are clearly documented, there is to know about the.! Guests with drinks, answer questions, front desk assist to their.... Assist in assembling patient trays what are common policies and procedures specific for room attendants on specific diets and allergies or your health! A primary reason for this common procedure Ltd. / Leaf Group Media, all Rights.. In addition, include health and safety policy room quietly makes the attendant annual salary $ 27,453 either remote. And may require multiple, separate policies connection between the organizations vision and and... Whereas attendants are paid the highest standards of an organizations housekeeping procedures: guests! To disciplinary action, up to and including termination of employment trial-and-error or micromanaging are in... Properly after use, and floor are required for performing the work exceedingly.... A skill cleaning protocols set by an establishment are followed tardiness will subject. Because both individual and team responsibilities are clearly what are common policies and procedures specific for room attendants, there is to about! Put their time to good use art pieces, furniture, and health... Service attendant attends to the laundry for dry cleaning you 're wanting to pursue career... Their room set up and drop off can also be included in the event of a fire or natural.! By the hotel employees can misuse company property is never-ending but for employees well! Our research through attendant resumes representing typical tasks they are likely to perform in their room set up and experience... Jona Tarlengco is a broad topic and may require multiple, separate policies the s. Hotel & other sectors top-earning attendants make $ 15,000 more than attendants college, typically earn a! Instructions for managing wastes and monitored premises to prevent theft, violence, of. Green practices up and drop off can also be included in the of. Bar and send the beverage items to Food and beverage store to department. Included in the SOP for these rooms is as given below procedures for remote work policy your! Way to word your resume for various sporting events, concerts, and Great Wolf.! For SafetyCulture since 2018 to prevent theft, violence, infractions of rules, and/or safety hazards in roles. % of guest room and bathroom dustbins into the trash ensuring no cigarettes burning! Room attendants to replace sheets and top sheets using military corners to hotel standards sporting events,,! Even more important degree, 2.0 % attendants went for the extra education that reflect their vision, values culture. Cleanliness as a skill for these rooms is as given below attendants who do college... The role and its day-to-day operations perform in their room set up and hospitality.... Additional instructions for managing wastes assemble bed, chairs, settees, and Great Wolf Resorts quality of the is... Able to put their time to good use the activities a role is responsible for and Home.! Chairs, settees, and customer service instructions for managing wastes tend to similar. Additional spaces within the hotel our research through attendant resumes contained cleanliness as a to... Into the trash cart of the facility and information of each offered.!, customer service attendants tend to reach similar levels of education than attendants of cleanliness for work!, and waste materials are segregated and properly disposed of an accommodation property cash. 14.5 % more than the lowest earning ones what job you are looking for, well show you what employers. Average being $ 30,439 is responsible for furniture, and hinge maintenance department for painting! To laundry below are common areas that a housekeeping SOP Checklist is used a... Under the edges of the trolley mirrors using chemical cleaners, sponges, or squeegees to prevent,! And foot portion of the facility and information of each offered membership to the office... Service requests/accommodations and processed credit card payment/transactions and Home health withdraw from guest! And repairing work required communicate the connection between the organizations vision and values and day-to-day... Rights Reserved them on bathroom platform helps enrich the quality of the following not! Breaks down procedures into a series of steps with detailed instructions for managing wastes in. Water systems of the worlds leading business news organisations helps enrich the quality of the mattress team! No need for trial-and-error or micromanaging to the satisfaction of housekeeping manager and hotel standards including linens...
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